(PREFERRED) Experience working with an MSP (Managed Service Provider) and/or IT consulting firm, supporting

MULTIPLE

client networks. We are seeking a Field Support Technician to provide onsite and remote technical support for healthcare offices in Illinois. This role is responsible for troubleshooting end-user issues, deploying and maintaining IT equipment, supporting healthcare applications, and ensuring reliable operation of client environments in compliance with healthcare security and privacy standards. The ideal candidate is customer-focused, technically capable, organized, and comfortable traveling to client locations. Experience supporting medical practices, dental offices, clinics, or healthcare organizations is highly preferred. Key Responsibilities End-User Support Provide Tier 1 onsite and remote support for desktops, laptops, printers, mobile devices, and peripherals Troubleshoot hardware, software, connectivity, and user access issues Respond to tickets, phone calls, and escalations within SLA requirements Support Microsoft Windows environments and Microsoft 365 applications Assist users with password resets, MFA setup, email issues, and account access Document all work performed in the ticketing system Healthcare Office Support Support Electronic Medical Record (EMR/EHR) systems and practice management software Troubleshoot issues with: Workstations-on-wheels Label printers Scanners Prescription printers Imaging stations VoIP phones Coordinate with healthcare software vendors when needed Ensure minimal disruption to patient care operations Field Services & Deployments Travel to client sites for: New office setups Hardware deployments Network equipment installation Workstation setup Office relocations Install and configure: PCs and laptops Printers and scanners Wireless access points Basic network switches/firewalls Perform preventative maintenance and onsite assessments Security & Compliance Follow HIPAA security and privacy standards Maintain confidentiality of protected health information (PHI) Support endpoint protection and security best practices Escalate suspicious activity or security incidents appropriately Ensure devices meet company security standards Documentation & Communication Maintain accurate documentation of: Client environments Equipment inventories Procedures and resolutions Communicate clearly with clients, vendors, and internal teams Provide professional customer service during onsite visits Required Qualifications 1-3 years of IT support experience in an MSP or healthcare environment Strong customer service and communication skills Experience with: Windows 10/11 Microsoft 365 Active Directory Printers and peripherals Ability to troubleshoot hardware and software issues independently Valid driver's license and reliable transportation Ability to travel regularly between client sites and occasionally across state lines Ability to lift and transport equipment up to 50 lbs Compensation & Benefits Competitive salary Health, dental, and vision insurance Paid time off and holidays 401(k)

Job Type:

Full-time Pay:

$42,000.00 - $52,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person