We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Joliet, Illinois. This is a Contract position focused on delivering responsive day-to-day assistance across desktop, account access, and end-user technology needs. The ideal candidate brings a service-oriented approach, communicates clearly with users, and is comfortable resolving common support issues in a fast-paced environment.

Responsibilities:

• Deliver daily technical support for employees, including account access assistance, password updates, workstation preparation for new hires, and offboarding support.
• Configure and support end-user hardware and software, with a focus on Apple devices and common Microsoft applications and services.
• Assist users with Office 365, SharePoint, and OneDrive issues by identifying problems, guiding solutions, and escalating when necessary.
• Manage basic access requests by granting or removing permissions to sites and shared resources as needed.
• Carry out entry-level Active Directory support tasks, primarily related to user credential resets and account assistance.
• Provide in-person support during higher-volume walk-up periods, especially from Tuesday through Thursday, while maintaining a positive customer experience.
• Respond to service desk requests efficiently, document troubleshooting steps, and help ensure timely resolution of recurring technical issues.