Job Overview We are seeking a dynamic and proactive IT Support Technician to join our technology team. In this role, you will be resolving technical issues, supporting end-users, and maintaining our IT infrastructure. Your enthusiasm for troubleshooting and customer service will ensure seamless technology operations across the organization. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business functions. Responsibilities Provide technical support to end-users via help desk systems, ensuring prompt resolution of hardware, software, and network issues Troubleshoot and resolve computer hardware problems, including desktops, laptops, mobile devices, and peripherals Assist with software troubleshooting, including operating systems such as Windows, macOS, and Linux, as well as applications like Microsoft Office Manage user accounts and permissions through Active Directory and GPO (Group Policy Objects) to ensure secure access controls Support network troubleshooting efforts involving LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network hardware Maintain and update IT support documentation using tools like Jira for tracking customer support tickets and issue resolution status Collaborate with team members to analyze system performance issues and implement solutions that enhance overall IT infrastructure stability Interested candidates email your Resume and 2 references to jshahed@nwsc.edu

Pay:

$22.00 - $23.00 per hour Expected hours: 12.0 per week

Work Location:

In person