A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Job Requirements Scott AFB, IL Secret Polygraph Unspecified Senior Level Career (10+ yrs experience) Salary not specified Join Premium to unlock estimated salaries Job Description New IT Support Team Lead / Senior Systems Administrator Scott AFB, IL Apply •
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Overview:
Job Title:
IT Support Team Lead /
Senior Systems Administrator Security Clearance:
Secret (or higher)
Location:
Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required. )
Description:
C3EL is seeking an IT Support Team Lead / Senior Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will lead day-to-day team support while remaining a hands-on technical contributor. This position coordinates workload, staffing coverage, ticket resolution, escalation, quality, reporting, SOP/knowledge-base maintenance, and support for DOD applications and end users.
Primary Responsibilities:
Lead and coordinate daily support activities across application support, end-user support, workflow processing, and mission support. Provide senior-level troubleshooting and user/account support for DOD business applications and coordinate with Government application administrators and higher-tier system administrators. Oversee incident documentation, escalation, follow-up, and closure through the designated trouble-ticket system. Coordinate workload and personnel coverage to maintain continuity during planned/unplanned absences and periods of elevated demand. Ensure weekly reporting, operational metrics, SOPs, knowledge bases, diagrams, and other required documentation are accurate and timely. Serve as a technical SME during recurring and ad-hoc meetings and coordinate with DISA directorates, field sites, and escalation teams. Support application transitions, account migrations, workstation moves, and configuration changes as required. Assist C3EL management with staffing, quality control, deliverable tracking, and transition activities.
Required Qualifications:
U.S. Citizenship. Demonstrated experience leading or coordinating DoD/federal IT support operations while remaining technically hands-on. Experience with incident/ticket management, user support, application/account administration, escalation, SOPs, and knowledge management. Ability to communicate effectively with Government users, technical administrators, and management stakeholders. Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications:
Experience supporting DoD contracting, financial, document-management, identity/access, or comparable enterprise business applications. Experience with
SPS/PD2, ECWM, COPS, FABS, EDMS, CSS, FPDS, IBM
mainframe environments, or E-ICAM. Previous DISA or other DoD enterprise support experience. IT service-management or DoD-approved cybersecurity certification relevant to assigned duties. Education /
Experience:
High school diploma and at least 7 years of relevant experience.
