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Application Support Specialist / Systems Administrator
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Scorecard
Based on Illinois data
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What they do
A Systems Administrator manages the day-to-day operations of an organization's computer networks, including the systems that connect computers and other technology to each other and to outside networks. Installs, organizes, and supports the hardware and software of these systems.
$98,019 / year median in Illinois
-29% projected decline
Job Description
Job Requirements Scott AFB, IL Secret Polygraph Unspecified Mid Level Career (5+ yrs experience) Salary not specified Join Premium to unlock estimated salaries Job Description New Application Support Specialist / Systems Administrator Scott AFB, IL Apply
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CONTINGENT UPON CONTRACT AWARD
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Overview:
Job Title:
Application Support Specialist /
Systems Administrator Security Clearance:
Secret (or higher)
Location:
Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required. )
Description:
C3EL is seeking an Application Support Specialist / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide Department of Defense (DOD)-wide functional and technical application support, including user account administration, issue troubleshooting, ticket management, escalation, migration support, documentation, and coordination with Government and higher-tier administrators.
Primary Responsibilities:
Implement, administer, modify, and troubleshoot user application accounts for -supported systems. Provide organizational-administrator support for contract writing and other business applications as assigned. Work directly with end users and higher-tier system administrators to document, track, troubleshoot, and resolve application issues. Open, maintain, and close trouble tickets with complete documentation of work performed and corrective actions. Coordinate with DOD application administrators on account, access, workflow, and application-administration issues. Support application transitions and account migrations, including coordination with affected users and higher-tier support teams. Proactively identify recurring user/workflow issues and help reduce technical barriers and delays affecting DOD mission execution. Maintain SOPs, knowledge bases, central repository documentation, diagrams, and support metrics. Participate as an application SME in recurring or ad-hoc meetings when required.
Required Qualifications:
U.S. Citizenship. Experience providing application, service-desk, systems-support, or user-account administration in a DoD, federal, or comparable enterprise environment. Experience using trouble-ticket systems and coordinating escalation to higher support tiers. Strong customer-service, documentation, troubleshooting, and written/verbal communication skills. Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications:
Hands-on experience with SPS/PD2 and/or ECWM. Experience with
COPS, FABS, EDMS, CSS, FPDS, IBM
mainframe/JHSMAIN, or E-ICAM. DoD contracting or acquisition-system support experience. Previous DISA support experience. IT service-management or DoD-approved cybersecurity certification relevant to assigned duties. Education /
Experience:
High school diploma and at least 5 years of relevant experience.
group id:
90883148 Apply now