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Adams Health Network

IT Help Desk Technician

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 7 weeks ago

Location: Decatur, IN (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/26/2026

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$49,692 / year median in Indiana

-16% projected decline

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Job Description

The IT Help Desk Technician is responsible for implementing and maintaining the hospital's Information Technology Help Desk Program, utilizing a work order system to provide support and perform preventive maintenance on computer hardware. The role involves handling confidential information, including patient health information (PHI), requiring the technician to demonstrate ethical behavior and a strong respect for security and privacy protocols to ensure compliance and protect sensitive data. Eligible for medical coverage on your first day of employment, all other benefits will be effective the 1st of the month following hire date!

Requirements:

40 hours per week - First Shift Monday through Friday from 7:00 AM to 3:30 PM On-Call Rotation High School Diploma Ability to install and troubleshoot Microsoft Windows 10 & 11 operating system, Office 365, and other business applications as well as end-user computers and peripherals. Demonstrate well-rounded customer service and communication skills. Python Scripting and/or Linux Scripting is desirable. Education Required High School or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.