IT Support Technician PWR North America

• 2.

0 Indianapolis, IN Job Details Full-time 17 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Referral program Retirement plan Qualifications Inventory management systems (technically supported) HR systems (technically supported) Customer relationship management (CRM) systems (technically supported) Payroll systems (technically supported) Accounting systems (technically supported) Full Job Description We request that recruitment agencies refrain from contacting us regarding potential candidates or services. Embark on a thrilling career journey with PWR Performance Products, a true success story that began with a father and son's vision. With relentless passion and dedication, we have become a leading manufacturer of cutting-edge automotive cooling products. We are a renowned name in top-tier global motorsports, and we've grown into a powerhouse with over 550 talented staff across America, Australia, and the UK. Join our vibrant team in our state-of-the-art facility. Be part of our rapid growth, shaping the future of our traditional markets and venturing into thrilling industries such as electric, aerospace, and defense. Now is the perfect time to join us. Why Join PWR? 3 weeks PTO accrual from 1st day, increasing to 4 weeks at 3rd anniversary and 5 weeks at 7th anniversary A career not just a job: We're passionate about supporting our people build fantastic careers and have a commitment to promoting from within.

Monthly Food catering:

We get together for a PWR provided staff lunch every month. Never worry about what to wear to work again: we provide free uniforms.

Employee discounts:

All employees receive discounts off all PWR products. We also have great discounts across other automotive suppliers and financial wellbeing programs. Work with the latest and greatest technology: We invest in the latest tech to ensure we can continuously evolve and maintain our competitive advantage. Experience PWR's thriving and inclusive company culture: We take immense pride in the culture we've built—it's the heart of PWR and the reason our people stay for the long haul! With over 50 incredible team members who have been with us for more than a decade—and more than 10 who have dedicated 20 years to our journey—our success is a testament to the passion, loyalty, and commitment of our people We value and recognize outstanding achievements: through our recognition program, which includes monetary rewards for Employee of the month, Birthday's, and various company celebrations. The Opportunity The IT Support Technician is responsible for providing technical support to the PWR Team, ensuring smooth operation of IT systems, applications, and end-user devices. The role focuses on troubleshooting, maintenance, and ensuring optimal performance of IT infrastructure, from servers to individual devices, in alignment with PWR's IT strategy. Duties and Responsibilities Technical Support

• Provide comprehensive technical support for a wide range of technologies, including assistance for end-users, business applications, and network topologies. Assist with onboarding new users. Ticket Management
• Efficiently triage, resolve, or escalate tickets to the appropriate internal/external teams as required, ensuring timely resolution and optimal customer service. Server Support
• Offer technical support for server operating systems. Microsoft Office Support
• Provide expert-level technical support for Microsoft 365, Windows, and other Microsoft products, including overseeing software management and migrations. End Point Management
• Manage Microsoft's cloud solutions, including Microsoft Endpoint Manager (Intune), Sophos EDR/Sentinel One EDR for device security and configuration. Cybersecurity & Disaster Recovery
• Ensure critical assets are supported by robust backup and disaster recovery solutions, adhering to cybersecurity best practices to mitigate risks. Maintaining IT Assets
• Maintain a comprehensive inventory of hardware and software, making recommendations for hardware replacement, software renewal, and warranty extension to PWR Global IT. Firewall & Server Installation
• Install and maintain firewalls and file replication servers to enhance network security and data redundancy. Collaboration with Global IT Team
• Work closely with PWR's Global IT team to support the alignment of regional IT infrastructure with global strategies and initiatives.

Key Competencies Proficiency in managing Windows server operating systems Experience working alongside Managed Service Providers to deliver services. Experience working in regulated industries such as under ISO 27001 and/or CMMC. Strong understanding of Microsoft Exchange/Office Microsoft 365, migrations, and management. Intermediate knowledge of Active Directory and security structures, particularly in managing files and folders. Experience in networking, firewalls, and switching, including design, configuration, implementation, and management. Ability to provide support for a wide range of end-user devices, including desktops, laptops, thin clients, and mobile devices. Enthusiasm for working with diverse line-of-business applications, including Microsoft 365 and specialized vendor software. Strong problem-solving skills and a proactive approach to troubleshooting. Effective communication skills, both written and verbal, for supporting users and collaborating with internal and external teams. PWR North America is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on sex, race, creed, color, religion, ancestry, age, marital status, gender, sexual orientation, national origin, disability or veteran status, or other protected characteristics. It is PWR North America's policy to recruit, hire, train, promote, assign, transfer, and terminate based on an employee's own ability, achievement, experience, conduct, and other legitimate business reasons

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person