Learn Beyond Consulting LLC Apply Now Senior Level System Support Engineer Mooresville, IN, US

• Posted 7 hours ago
• Updated 7 hours ago Full Time Travel Required On-site $60,000/yr Learn Beyond Consulting LLC Fitment Dice Job Match Score™ To see how well you match this job, please log in or create an account .

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Job Details Skills CompTIA Technical Support Cisco Meraki VoIP CompTIA Technical Support Cisco Meraki VoIP Summary Position Overview:

We are looking for a seasoned Senior System Support Engineer with 8-10 years of experience to deliver robust onsite IT support at our large-scale warehouse facility in Moreno Valley Mooresville, IN, CA. This role is pivotal in ensuring seamless operation of user devices, warehouse systems, and IT infrastructure in a 7-day operational environment. The ideal candidate will demonstrate strong technical expertise, leadership in coordination, and an ability to resolve complex issues efficiently.

Key Responsibilities:

• Provide comprehensive onsite IT support in a high-demand warehouse environment.
• Execute IMAC (Installs, Moves, Adds, Changes) services and address advanced hardware/software issues.
• Configure and troubleshoot desktops, laptops, tablets, RF devices, Kronos timeclocks, mobile workstations, BenQ displays, and Wi-Fi RF lockers.
• Support and manage VOIP phones, Cisco switches, Meraki access points, and HP/Zebra printers.
• Deliver depot services, including device imaging, configuration, shipment, and asset handoff.
• Facilitate onboarding and offboarding processes in close coordination with HR, IT, and Security teams.
• Provision and manage user accounts across platforms including Active Directory, Pyramid, HighJump, CLS, Caja Robotics, Exotec, Miniload, Oracle EBS, Smart BOL, and Koerber One Vice Pick.
• Perform monthly patching activities and apply Windows updates across supported endpoints.
• Collaborate with remote support teams and escalate incidents using ServiceNow while ensuring SLA compliance.
• Deliver remote troubleshooting through Teams, ProxyPro, and phone-based support channels.
• Maintain accurate asset inventory and update documentation including SOPs and asset lifecycle records.
• Provide hands-on support for network-related tasks such as firewall maintenance, switch installation, and structured cabling.

Mandatory:

Required Skills and Qualifications:

• 8-10 years of proven experience in onsite IT support, systems engineering, or enterprise IT operations.
• Advanced proficiency with tools such as ServiceNow, Ivanti MobileIron, ProxyPro, and Microsoft Entra.
• Strong experience in supporting a wide range of hardware and peripherals including RF scanners, printers, and timekeeping systems.
• Working knowledge of enterprise warehouse tools and account provisioning platforms.
• Competence in network fundamentals including Cisco/Meraki configuration, VoIP telephony, and cabling.
• Excellent communication, coordination, and documentation skills with a proactive service mindset.
• ITIL Foundation certification or CompTIA A+ preferred.
• Must adhere to organizational compliance standards including SOX controls and data security policies.

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Dice Id:

91126603

Position Id:

9097321 Posted 7 hours ago Company Info About Learn Beyond Consulting LLC Our company was established with primary goal to deliver quality and cost effective IT consultancy and support to everyone who requires them. Learn Beyond Consulting is a global consulting powerhouse. We are a team of high-skilled professionals who care about the level of information technology integration in modern business. As a team collectively We have more than 50 years of experience in IT industry.. We achieved our success because of how successfully we integrate with our clients. One complaint many people have about consultants is that they can be disruptive. Employees fear outside consultants coming in and destroying the workflow. Our clients face no such issues. We believe in partnering, through close association with our clients to first understand and define what is truly needed, and then jointly work to create complete, customized business solutions tailored to their unique requirements. Our methodology includes a very advanced approach to performance management ensuring the desired results are defined in clear measurable terms. Our Vision is To provide Continuous Value Addition to our Clients by leveraging the Latest and most Innovative Technologies by Delivering Excellent Business Solutions. We understand that each client has his own unique needs, definition of value, which must be sustained over a period of time as conditions and priorities change Go to company profile Contact the job poster HH Hari Haran Recruiter @ Learn Beyond Consulting LLC View Profile Create job alert Never miss an opportunity! Create an alert based on the job you applied for. Create alert Similar Jobs It looks like there aren't any Similar Jobs for this job yet. Search all similar jobs More jobs at Learn Beyond Consulting LLC in Mooresville, IN