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Deskside Support Technician
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Indiana data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$49,692 / year median in Indiana
-16% projected decline
Job Description
Job:
Deskside Support Technician Duration:
6+Months Job Description:
Education (Minimum Requirement) 5-7 years of relevant IT support experience CompTIA A+ andMCP/MCSE
certifications are desirable OEM certifications preferred ITIL knowledge is advantageous Top 4 Must-Have Skills (validated with HM) 5-7 years of IT support experience Strong skills in hardware/software troubleshooting with OEMs Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn) Knowledge of SCCM, Citrix, and workspace management platforms Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory Professional communication, punctuality, and customer-focused mindset Interview Process (Phone / In-person / Virtual) Level 1- Telephonic Level 2
Virtual Expected Start Date ASAP Pay:
$18.00- $20.