Consultant Katalyst Healthcares & Life Sciences - 4.0 Kansas City, KS Job Details 4 hours ago Qualifications Knowledge management Bluebeam Revu Cloud infrastructure Bug Tracking (Quality assurance practices) 5 years Incident report management IT service management Incident management software Software installation Change management Cloud service support Productivity software support Task prioritization Incident management operations support Issue tracking Desktop applications Help desk systems Problem management Application Maintenance Productivity software Root cause analysis Defect tracking tools Senior level Communication skills Cross-functional communication

Full Job Description Job Description:

5-8 years of experience in an Application Support role (AMS) in the Engineering domain (Application Maintenance and Support). Experience installing, configuring, or supporting Microsoft Office, Bluebeam, Adobe, and Engineering applications. Strong troubleshooting skills across applications, databases, and hybrid cloud environments. Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service. Strong command of ITIL processes (Incident, Problem, Change, and Knowledge Management). Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization. Effective written and verbal communication skills, including the ability to explain technical issues in simple terms that non-IT staff can understand. Experience with issue tracking and reporting using relevant tools.