Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Tonganoxie, Kansas. This Long-term Contract position is well suited for someone with hands-on experience supporting Microsoft Windows environments and resolving everyday hardware, software, and access-related issues. The ideal candidate will deliver responsive service, manage support requests efficiently, and help maintain a stable desktop computing experience across the organization.

Responsibilities:

Respond to user support requests and resolve desktop, system, and access issues in a timely and detail-oriented manner. Diagnose and troubleshoot problems involving Windows 10, Microsoft Windows applications, and common end-user hardware. Support account administration tasks, including user access updates within Active Directory and Azure Active Directory. Track, prioritize, and document incoming service desk tickets to ensure accurate resolution and follow-up. Install, configure, and maintain desktops, laptops, peripherals, and standard software used by employees. Escalate more complex technical problems when needed while providing clear updates to affected users. Assist with routine workstation setup, password support, and general connectivity troubleshooting. Contribute to ongoing support activities related to desktop environment changes or technical process updates as assigned. At least 1 year of experience in help desk, desktop support, or a similar end-user support role. Working knowledge of Active Directory and Azure Active Directory for basic user and access administration. Experience supporting Microsoft Windows 10 and other Windows-based desktop environments. Ability to perform foundational troubleshooting for hardware, software, login, and connectivity issues. Familiarity with managing and updating service desk tickets in a structured support environment. Strong communication skills with the ability to assist users clearly and professionally. Ability to organize multiple support requests and maintain attention to detail in a fast-paced setting. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .