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AA2IT

Desktop Support Technician

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Job Description

conversion salary $23 -25/ HR | Top 2 Skills Software/hardware Break-fix, and Customer Service | Shift M-F 8 am-5 PM EST. [attached] Deskside role troubleshooting of hardware and software images, IMAC tasks, no on-call. A+ certification is a plus, experience a minimum of 1 years.

Deskside Support Role | 210 Columbian Avenue, Rutland, VT 05759 | conversion salary $23 | Top 2 Skills Software/hardware Break-fix, and Customer Service | Shift M-F 8 am-5 PM EST. [ ] Deskside role troubleshooting of hardware and software images, IMAC tasks, no on-call. A+ certification is a plus, experience a minimum of 1 years. Day-to-day responsibilities entail for this person? Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications. Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency. Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site Back up and burn end user data. Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program. Assist Site Leader in the execution of established processes and escalations. Ability to handle multiple projects Experience working in enterprise environment Summary As a Desktop Support Technician, you will be essential in providing technical support and troubleshooting software issues to ensure optimal computer performance. Reporting to the IT Manager, you will utilize your core skills in computer management and asset management, alongside your CompTIA A+ certification, to assist users effectively. Your premium skills in customer service and IT support will enhance user satisfaction, while your relevant knowledge of Microsoft Office, computer networking, and VPN will enable you to resolve a variety of technical challenges. Join our team to deliver outstanding desktop support in a collaborative environment. #REG1
Job Type:
Full-time Pay:
$25.00 per hour
Benefits:
401(k) Dental insurance Health insurance Vision insurance Application Question(s): Q1: How many years of Enterprise Desktop Support Exp you have Q2: Are you comptia A+ certified Q3: For submisison ; kindly share your MM/DD of Birth (no year) Q4: how far you live from and how will you commute daily to 210 Columbian Avenue, Rutland, VT 05759
Experience:
Desktop support: 2 years (Required) Software and Hardware troubleshooting : 2 years (Required)
License/Certification:
CompTIA A+ (Required) Ability to
Commute:
Winfield, KS 67156 (Required)
Work Location:
In person

Benefits

  • 401(k) Plans
  • Health Insurance
  • Dental Insurance
  • Vision Insurance