A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
Job Title Technical Specialist I Job Category Information Technology Job Description What starts with YOU moves the world! Hyster-Yale Materials Handling, Inc., a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented entry-level Technical Specialist I based at our Berea, KY location.
What you will do:
Install, develop, monitor, troubleshoot, and support assigned technical systems, with a primary focus on .NET application needs, including applications developed in Visual Studio and SQL Server Management Studio (SSMS). Follow established standards to ensure consistency, cost-effectiveness, and continuous improvement. Provide timely support to supervisors in resolving issues during crisis situations. Communicate regularly and collaborate with other technology groups. Support process, capability, and cost-saving improvements while managing assigned work tasks with supervisor guidance.
Who you are:
A collaborative team member who communicates clearly with business partners, IT analysts, supervisors, and other technology groups. A curious and adaptable learner who is eager to build technical knowledge, ask thoughtful questions, and apply feedback. A detail-oriented problem solver who can analyze issues, follow established procedures, and support practical solutions. A dependable contributor who manages assigned tasks responsibly, keeps others informed, and follows through on commitments. A continuous-improvement mindset with the ability to identify opportunities to improve processes, efficiency, and the overall user experience.
What you will need:
Education:
Bachelor's degree preferred.
Experience:
0 - 2 years of experience.
Skills, Experience & Abilities:
Basic technical troubleshooting and issue-resolution skills. Basic .Net development skill s. Knowledge of technical installation, monitoring, repair, testing, and implementation processes. Ability to review specifications, document issues, and support root-cause analysis. Proficiency with Microsoft Office applications and standard computer tools. Ability to follow technical procedures, maintain accurate records, and support continuous improvement activities.
Who we are:
Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.
What we offer:
Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option , and opportunities for growth and development.
A full benefits package:
paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). #LI- ER #
LI- ONSITE
Job Type Permanent Time Type Full time Work Hours 40 Travel Required None Primary Location HY US Berea, KY Address 2200 Menelaus Pike Zip Code 40403 Field-Based No Relocation Assistance Available No We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled
