We are seeking an onsite IT Support Specialist for a 6 month contract opportunity with potential to extend or convert to hire.

Pay Rate:

$30-$37/hr

Responsibilities:

Responds to and diagnoses service issues through discussions with users and is responsible for leveraging resources across all levels of the organization. Provide technical support to the user devices (Laptops, PC's, printers). Provide technical support to the shop floor devices (PC's, handhelds, label printers, printers). Provide support to critical meetings. Responsible for the good deployment of IT standards on hardware, software and processes. Provide On-Call and after-hours support. Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool. Diagnoses customer issues and assigns appropriate support, if outside scope of support. Resolves issues and/or ensures resolution of issues. Promotes customer relations in tune with company plans and policies. Installs and maintains hardware and software. Works with next level of support for the resolution of issues Conveys customers' perspective to project teams responsible for newly implemented products and existing product enhancements.

Experience:

Associates or bachelor's degree preferred in a business/technical discipline, related vocational training, or related certification program or equivalent experience of 5-7 years related professional experience 4-7 years related professional experience. Experience working on Windows 10, Windows 11 based devices. Experience working with Office tools. Knowledge on handhelds, a plus (RF Scanners, Tablets etc.) Experience supporting Engineering software, a plus (AutoCAD, Mechanical Desktop, etc.) Experience supporting Barcode/metal tag scanners and printers, a plus Responsible for facilitating clear understanding of all business processes, goals, and drivers to effectively define system, process, and training solutions. Develop functional requirements to solutions and changes to business processes, policies, and information systems. Direct desktop hardware & software support. Interconnectivity with the PLC platforms IND123

Pay:

$30.00 - $37.00 per hour

Work Location:

In person