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Blupace
Desktop Support Specialist L1
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Job Description
Desktop Support Specialist L1/L2
Location:
Lexington, KY Employment Type:
Contract Contract Duration:
1Month Work Arrangement:
On-site / In Person Job Summary We are seeking a Desktop Support Specialist L1/L2 to provide hands-on technical support to end users in a corporate environment. The ideal candidate should have experience supporting Windows and macOS systems, troubleshooting hardware/software issues, and providing excellent customer service. Key Responsibilities Provide L1/L2 support for desktops, laptops, printers, mobile devices, and peripherals. Troubleshoot hardware, software, OS, and basic network issues. Support Windows 10/11 and macOS environments. Install, configure, and deploy computers and peripherals. Assist with new-hire onboarding and workstation setup. Manage and update tickets using ServiceNow or similar tools . Perform basic hardware replacement and break/fix activities. Escalate complex issues to senior IT teams. Maintain proper documentation and follow IT security procedures. Required Skills 1-3 years of Desktop Support / Help Desk experience. Hands-on experience with Windows 10/11 and macOS. Knowledge of Microsoft 365 and basic networking. Experience with ServiceNow or similar ticketing systems. Strong troubleshooting and customer service skills. Good communication and documentation skills.Work Location:
Lexington, KY Duration:
1Month Work Type:
On-site Pay:
$23.00 - $24.00 per hourWork Location:
In personBenefits
- Dental Insurance