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Desktop Support Technician
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Louisiana data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$50,891 / year median in Louisiana
-8% projected decline
Job Description
Job Details:
Position:
IT Technician Location:
Cameron, LA -
Onsite Schedule:
7 Days On / 7
Days Off Salary:
$70000-$80,000
Role Highlights:
Provide Help Desk/Service Desk support to employees. Troubleshoot hardware and software issues. Support both macOS/Apple and Windows environments. Assist with employee onboarding and offboarding. Train users on applications and hardware. Coordinate and triage issues with third-party IT providers.
Key Requirements:
2+ years of Help Desk, Service Desk, or IT Support experience. Strong macOS/Apple support experience. Windows/Microsoft support experience. Strong troubleshooting and communication skills. Apple certification or Apple Genius experience is a plus.
Pay:
$70,000.00 - $80,000.00 per year
Experience:
mac
OS/Apple:
1 year (Required)
Apple Genius :
1 year (Preferred)
License/Certification:
• Apple certification or Apple Genius experience (Preferred)
Work Location:
In person