Help Desk Analyst

Help Desk Analyst at InfiCare Staffing Help Desk Analyst at InfiCare Staffing in Boston, Massachusetts Posted in about 1 hour ago.

Type:

full-time

Job Description:

Position:

Help Desk Analyst Location:

Boston, MA (Onsite)

Duration:

6

Month Contract Detailed Description of Services:

Support / troubleshoot a wide range of software applications and hardware systems for our end user community to enable them to complete their job. Manage the onboarding of new users, creating AD, email, application, and VPN accounts. Create Microsoft Office 365 (M365) Exchange mailboxes, shared calendars, and email distribution groups; assign permissions to mailboxes and calendars. Work with Active directory security group memberships and on premises file share permissions. Working knowledge of Microsoft Office 365, including, Multi-Factor Authentication, Point, Teams, and Active Directory. Monitor help desk ticketing system, ServiceNow, for tickets assigned to the help desk to process or triage tickets to other support groups. Respond quickly and effectively to requests received through the IT Help Desk Manage the proper off boarding process when disabling an MBTA account. Provide remote access/VPN support and training Knowledge of Microsoft Windows and Microsoft Office Utilize remote control to take over of a user's desktop in order to resolve issues Respond to each inquiry, whether from a customer, vendor or coworker in a professional and courteous manner Leverage internal and external resources (knowledge bases, manuals, and support sites, vendors) to answer questions and resolve issues. Be an advocate for the end user to ensure he or she receives high quality and timely service and support from the entire IT organization. Perform related duties and projects as assigned.