Desktop Support Analyst Qualis1 inc Cambridge, MA Job Details Contract $20 - $22 an hour 1 day ago Qualifications User training (technical support) Computer hardware Problem-solving Desktop administration Mobile devices

Full Job Description Hiring:

Onsite Deskside/Desktop Support We are looking for an experienced Deskside/Desktop Support professional to provide onsite technical support, hardware troubleshooting, device provisioning, and hands-and-feet support for server and network teams.

Key Responsibilities:

Provide Level 2 investigation, diagnosis, and resolution for end users and VIP users Perform PC staging, imaging, provisioning, and workstation setup Handle IMAC activities for laptops, desktops, mobile devices, printers, desk phones, and meeting-room equipment Troubleshoot and resolve hardware/software incidents and service requests Provide onsite hands-and-feet support for server and network teams Perform hardware maintenance, break/fix support, and vendor coordination Manage hardware inventory, spare parts, surplus equipment, transfers, and disposals Maintain asset records, AMDB, room layouts, access lists, and logbooks Support OS migrations, backups, cabling, hardware moves, and onsite installations Coordinate with third-party vendors to resolve IT issues within SLA Participate in client change requests and onsite implementations Maintain technical documentation and follow established SOPs Provide end-user training and demonstrations when required Support server/network room decommissioning, equipment transfers, and disposal activities

Ideal Candidate:

Strong hands-on experience in Deskside/Desktop Support Good knowledge of PC hardware, Windows OS, peripherals, and end-user devices Experience with IMAC, imaging/provisioning, asset management, and break/fix support Comfortable working onsite and providing hands-and-feet technical support Strong troubleshooting and communication skills Ability to work with internal teams, vendors, and third-party service providers

Apply:

Please share your updated resume along with your current location and contact details.

Pay:

$20.00 - $22.00 per hour

Work Location:

In person