Technical Support Analyst viva

• 3.8 Cambridge, MA Job Details $40
• $45 an hour 6 hours ago Qualifications Optimizing workflow processes Telecommunications network troubleshooting Desktop computer repair Data integrity assurance Customer records maintenance Knowledge management Mobile device support Data validation techniques Phone communication Technical documentation IT quality control In-person customer service Application deployment Mid-level Printer (troubleshooting support) Client database systems Data integrity and documentation Firewall Salesforce Cloud Phone customer support Records management Change management for system development Internal employee customer service Continuous improvement Desktop (troubleshooting support) System validation Computer management Data quality monitoring Data loading Quality control Full Job Description Hybrid•partial time on campus/partial time WFH (working/living in MA).

This position will primarily focus is on client desktop systems deployment and administration, mobile device and print management, in person and phone support, and personal solutions consulting. May participate in project implementation, technical training and knowledge management, and security administration. Requires outstanding customer service skills, versatility and breadth of technical skills, strong organizational skills and attention to detail, the ability to take ownership where appropriate, and the ability to help teams and projects successfully accomplish their objectives. Applies knowledge of Microsoft and Apple products, ITIL methodology, change management and risk management processes, network and telecom troubleshooting, routers, TCPIP, firewalls, VPNs, and Voice services. Uses and updates Support Ticketing System. Provide administrative and systems support for CRM, application, form, and related business systems. Responsibilities include data management, user support, system maintenance, documentation, testing, and day-to-day operational assistance. The role will help maintain data quality and continuity while supporting ongoing programs, projects, and process improvements. Responsibilities or Tasks Maintain and update records in CRM, application, and related systems. Review data for accuracy, completeness, consistency, and duplicates. Assist with data cleanup, imports, exports, and routine reporting. Support administrative tasks for CRM, application, form, and workflow systems. Assist with user support, troubleshooting, and issue resolution. Document processes, system updates, and recurring issues. Assist with testing system changes, forms, workflows, integrations, and enhancements. Support system maintenance and quality assurance activities. Assist with ad hoc data, systems, and operational projects as needed. Preferred Experience Experience supporting CRM, application, database, form, or workflow systems. Familiarity with data management, record maintenance, reporting, and quality control. Experience with system testing, documentation, and user support. Experience with Salesforce, OpenWater, or comparable platforms is helpful but not required. This role is ideal for a detail-oriented professional with experience in data management, CRM administration, application support, user assistance, and process improvement.

Key Responsibilities & Qualifications:

Maintain data integrity and accuracy within CRM systems and related databases Provide application support, troubleshooting, and end-user assistance Create and maintain documentation while supporting process improvement initiatives Strong communication, problem-solving, and organizational skills Ability to manage multiple priorities and work effectively with internal stakeholders

Notes:

Hybrid

• partial time on campus/partial time

WFH Schedule:

Monday-Friday, 9:00 AM

• 5:00 PM VIVA is an equal opportunity employer.

All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status