Computer Support Technician

Position:

Computer Support Technician Department:

Information Technology Supervisor:

Manager of User Support Services

JOB SUMMARY

We are looking for a knowledgeable and detail-oriented Computer Support Technician to join our IT team and deliver exceptional technical assistance to staff, faculty, and students. The ideal candidate will have hands-on experience with imaging, replacing, and troubleshooting desktop and laptop computers, software applications, and printers. This role demands strong problem-solving skills, a customer-focused approach, and a solid grasp of hardware and software systems—particularly Microsoft technologies. Additionally, the technician will oversee and support student workers assigned to the help desk, ensuring quality service and mentoring them in technical and customer service best practices.

KEY RESPONSIBILITIES

Provide technical support for desktop and laptop computers, software applications, and peripheral devices Troubleshoot hardware and software issues in a timely and effective manner Perform imaging, setup, and deployment of new computers and devices Respond to help desk tickets and service requests from faculty, staff, and students Maintain accurate documentation of support activities and asset inventory Install, configure, and update software applications and operating systems Collaborate with other IT staff to ensure timely resolution of technical issues Ensure compliance with institutional IT policies and security protocols Oversee and mentor student workers assigned to the help desk, providing guidance and support Deliver excellent customer service and maintain a professional demeanor in all interactions Participate in IT projects and initiatives as assigned

REQUIRED KNOWLEDGE AND SKILLS

Proven experience as a Computer Technician or similar role Associate degree in Computer Science, Information Technology, or related field (or equivalent experience) Relevant certifications (e.g., CompTIA A+, Microsoft, HP) are a plus Proficiency in Windows operating systems and Microsoft Office Suite. macOS is a plus. Familiarity with imaging tools and deployment processes Strong troubleshooting skills for hardware, software, and peripheral devices Excellent communication, problem-solving and customer service skills Ability to manage and mentor student workers effectively Strong interpersonal skills, team orientation, flexibility, and ability to work both independently and collaboratively Commitment to a high level of customer service

Work Environment:

On-site support in office and lab environments Occasional lifting and moving of equipment Fast-paced, customer-focused setting