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HP
Holyoke Public Library
Computer Coordinator/IT
Career Insights for Technical Support Manager / Supervisor
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Based on Massachusetts data
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What they do
A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
$80,744 / year median in Massachusetts
-11% projected decline
Job Description
Computer Coordinator/IT, Holyoke Public Library (Holyoke)
The Computer Coordinator is responsible for ensuring public access to technology, supporting digital literacy, and maintaining a secure and efficient computing environment within the library. This role provides one-on-one assistance to patrons in navigating the internet, using email, and utilizing essential software for job applications, document creation, and communication. Additionally, the Computer Coordinator plays a crucial role in network administration by managing and securing the library's internet infrastructure, ensuring a reliable and safe online experience for all patrons. This includes troubleshooting connectivity issues, implementing cybersecurity measures to protect patron data, and optimizing network performance to accommodate multiple users. The position also oversees public-access computers, laptops, and tablets, ensuring they remain updated, secure, and functional.
Required Skills/Abilities:
- Provide hands-on support to patrons.
- Conduct one-on-one and classroom-based digital literacy lessons to help patrons develop essential technology skills, such as internet navigation, email management, and document creation. Conduct computer training for library staff.
- Manage and maintain the library's network infrastructure to ensure secure, reliable internet access for patrons:
- Oversee and troubleshoot public Wi-Fi and wired network connectivity, ensuring fast and stable access for all users.
- Implement cybersecurity protocols to protect patron data, including firewall management, virus protection, and encrypted connections.
- Ensure all public-access computing devices are functional, up-to-date, and secure, and maintain and support library software.
- Ensure the library's online presence is accessible, secure, and informative and in compliance with ADA accessibility standards.
- $23.