Job Title:

Executive IT Support Engineer /

Executive Technology Support Engineer Location:

Salisbury, NC Duration:

8+

Months Travel:

Very limited; occasional travel to Charlotte-area executive offsites and other locations

Job Summary:

We are seeking an experienced Executive IT Support Engineer to provide highly technical, white-glove IT support to senior-most executives across the organization's US entities. This person will act as a bridge between IT teams, vendors, business users, and executive leadership, ensuring that technology issues are resolved quickly and executive meetings, events, travel, and workplace technology operate smoothly. The ideal candidate should have strong troubleshooting, desktop/end-user support, incident management, communication, and executive-facing support experience and be comfortable working in a high-pressure environment where issues need to be resolved immediately. Key Responsibilities Provide highly technical, immediate IT support to senior executives and executive leadership. Troubleshoot and resolve complex hardware, software, network, conferencing, and business IT issues. Provide white-glove/concierge-level technical support to executives. Coordinate with IT teams, vendors, programmers, service owners, and business stakeholders to resolve issues. Support executive meetings, offsite meetings, corporate events, and presentations. Provide onsite technology support for traveling executives and business partners. Identify technology requirements and recommend appropriate solutions. Drive technical issues from identification through resolution with minimal supervision. Analyze recurring incidents and identify trends for process/system improvement. Develop action plans for chronic technical issues and ensure successful resolution. Prepare reports and communicate findings/recommendations to IT leadership. Coordinate technology support across multiple locations when required. Occasionally travel to other locations, including executive offsites and potentially executive homes/board-member locations. Required Qualifications Bachelor's degree in Computer Science, IT, Technical, Business, or related field preferred. 3+ years of relevant IT/technical experience. Strong troubleshooting and problem-solving abilities. Excellent verbal and written communication skills. Ability to communicate effectively with senior executives and technical teams. Ability to prioritize and manage multiple urgent issues. Ability to independently manage projects/tasks from start to completion. Strong collaboration and stakeholder-management skills. Comfortable working in a highly visible, fast-paced environment. Preferred Qualifications Master's degree or advanced technical certifications. Experience working in Agile teams or Product/Platform environments. Retail or grocery industry experience. Previous executive/VIP IT support experience.