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Charles River Recovery

Senior Lead Recovery Support Specialist

Career Insights for Systems Support Specialist

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What they do

A Systems Support Specialist provides technical support for the computer and communications systems at a business or organization. Installs and configures computer software, hardware and equipment, and provides troubleshooting for network issues. Manages documentation, maintenance and repairs. May provide help desk support or manage user accounts.

$74,033 / year median in Massachusetts

+0% projected growth

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Job Description

Position Overview:
The Lead Recovery Support Specialist will provide supervision and support to the Recovery Support Specialist in all their responsibilities. The Lead Recovery Support Specialist will provide recovery support services to patients as needed to support the team. The Lead Recovery Support Specialist will coordinate care and assist with developing and implementing treatment plans for patients with the treatment team.
Senior Lead RSS Responsibilities:
Responsible for ensuring orientation and training of new Recovery Support Specialists (RSS) is completed by Shift Leads and appropriate paperwork is completed. Responsible for managing Recovery Support Specialist (RSS) scheduling and coverage between ATS and CSS. Provide ongoing training regarding policies, procedures, protocols, and expectations of RSS and shift leads. Will complete the daily assignment of RSS to all incoming patients. Will assist in completing the daily gratitude/wrap up groups as needed. Will be responsible to monitor environment of care safety and resources completing appropriate documentation on time. Will develop the RSS biweekly/monthly schedule as needed. Will support existing RSS shift leads with managing their daily duties. Assist leads, as needed, on finding coverage for call-outs and vacation ensuring appropriate staffing ratios for all shifts. Responsible for attending monthly safety committee/infection control meetings. Will be responsible for overseeing RSS staff payroll and timely submission of time cards. Other duties as assigned by Leadership 2nd shift

Benefits

  • Dental Insurance