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Skip to job details. SHIFT—Monday Friday 6 am 2 pm ET/ 5 am 1 pm CT Responsibilities include, but are not limited to: + Review, assign, reconcile and support the management of service tickets throughout their lifecycle + Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers + Help coordinate with IT service providers and communicate outages and plans for recovery + Help provide technical assistance and support for Workflow Management services + Communicate with technicians to determine task assignments + Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments + Conducts database research to support ticket requirements + Follows up with other work centers to ensure task completion and task assignment + Monitor and support ticket workflows •
M
ManTech
Queue Coordinator
Career Insights for Technical Support Manager / Supervisor
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Based on Maryland data
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What they do
A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
$75,938 / year median in Maryland
-10% projected decline
Job Description
- MANTECH
- seeks an experienced and passionate, career and customer-oriented
- Queue Coordinator
- to join our team in
- Annapolis Junction, MD or San Antonio, TX
Minimum Qualifications:
- + Bachelor's Degree with 2+ years of experience, Associate's Degree with 4 years of experience or High School and 5 years of experience + Experience with ServiceNow and managing Workflows + Security+ certification
Clearance Requirements:
- + Must have a current/active TS/SCI w/ Poly
Physical Requirements:
- + Must be able to remain in a stationary position 50% and use repetitive motions + Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.