Desktop Support Technician - II

Desktop Support Technician•II Elite Talent Hub Bethesda, MD Job Details Full-time | Contract $30•$35 an hour 10 hours ago Qualifications Windows Computer hardware macOS Comp

TIA A+ VPN

Full Job Description We are seeking a Desktop Support Technician•Tier 2 to support an NIH client in Rockville, MD . This is a full-time, onsite role for a mid-level IT support professional with strong hands-on experience supporting end users across Windows, Mac, mobile devices, printers, peripherals, VPN, PIV/RSA tokens, and collaboration tools.

Role Highlights:

Provide deskside, remote, phone, and automated IT support Troubleshoot hardware, software, network, VPN, mobile device, and peripheral issues Support Microsoft AD environments, Windows/Mac OS, Zoom, MS Teams, VOIP/Jabber, and approved

COTS/GOTS

applications Escalate complex incidents to Tier 3 SMEs and support security remediation activities Assist with device configuration, patching, imaging, inventory, and vulnerability remediation

Ideal Background:

5+ years of desktop support or similar IT support experience Strong customer service and communication skills Experience supporting federal, healthcare, NIH, or government environments is a plus Preferred certifications: CompTIA A+, Network+, ITIL v4, MCDST, or Windows 11

Enterprise Desktop Support Technician Pay:

$30.00•$35.00 per hour

Work Location:

In person