ZystemsGo, Inc. focuses on implementing and improving day-to-day operations with our clients through successful implementation and deployment of distributed technology and customized solutions in the healthcare industry. With the growth of our company, we are seeking an energetic candidate to join our help desk support team in achieving our objectives and expanding our business.

Position Summary:

We are looking to hire an IT Support Technician to provide support to our clients for troubleshooting computer systems, hardware, software and computer peripherals related issues. This is a full-time position working at our business office in Hunt Valley, MD. This position also requires traveling to client sites for hardware installations, basic cablings, software upgrades, systems integrations, and other IT related issues. To ensure success as a IT Support Technician, you should have some knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class IT Support Technician provides fast and effective support for clients experiencing basic hardware and software issues.

Position Requirements and Responsibilities:

Candidates must have experience in IT support or customer service support. All acceptable candidates must have excellent verbal and written communication and attention to detail skills. The candidate must also have the following: Document and manage assigned support tickets in a timely manner. Respond to client support requests by phone, remote access and/or email. Provide technical support to clients to find out the nature of the problem. Run diagnostics to resolve customer reported issues. Troubleshoot network and connectivity issues. Escalate support tickets to the next Tier if unable to resolve the issues. Provide a follow-up call to clients to ensure issues are resolved. Travel to client's sites for hardware equipment and project installation. Install, configure and maintain hardware and computer peripherals. Install and upgrade operating systems and computer software. Assist with onsite projects, such as network cabling, TV, security cameras and audio system installation. Work with systems administrators to resolve software and security right issues Provide basic training on computer operation and management. Performs other duties as assigned Experience working with ConnectWise software is a BIG plus!

Qualifications:

Must provide proof of ability to work in the United States and be able to pass a criminal background check. Preferred Bachelor's degree in Computer Science or Information Technology. 1-2 year experience in troubleshooting hardware and software issues. Working knowledge of computer hardware systems, chipsets, memory modules, and peripherals. Knowledge of popular operating systems, software applications, and remote connection systems. Ability to solve hardware and software issues. Ability to travel and work after hours when necessary. Good written and verbal communication skills. Ability to lift a minimum of 50 pounds. Must have a vehicle, valid driver's license and a good driving record. Willingness to learn new software. Ability to multitask in a fast-moving environment.

Work Schedule:

Monday to Friday, occasional weekends are required 8-hour shift

Work Location:

Hunt Valley Business Office Travel is required for this position. Candidates must have excellent skills in customer service, verbal and written communications, analytical and problem resolution capabilities and organizational and administrative skills. Any practical work experience with dental practice management, medical practice management and/or digital radiography systems or equipment will be considered as a major plus for the qualified candidate. Please send in a resume and cover letter with salary requirements. Applications without salary requirements will not be considered.

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Hunt Valley, MD 21031 (Required) Ability to

Relocate:

Hunt Valley, MD 21031: Relocate before starting work (Required) Willingness to travel: 50% (Preferred)

Work Location:

In person