Senior IT Field Technician / System Administrator at Robert Half Senior IT Field Technician / System Administrator at Robert Half in Windsor Mill, Maryland Posted in about 15 hours ago.

Type:

full-time

Location:

Woodlawn, MD, Onsite & support of 9 field locations around Baltimore region. Travel between sites as needed. Contract to Hire Provide Tier 2/3 systems administration and technical support across corporate and field locations, serving as a key point of contact for infrastructure and end-user technology issues. Administer and maintain Windows Server environments, Active Directory, Microsoft 365, and domain services across multiple sites. Perform server, IoT device, and endpoint patching utilizing LanSweeper and established patch management processes. Configure and support Microsoft Intune/MDM solutions, Conditional Access policies, and Single Sign-On (SSO) integrations. Troubleshoot and support a wide range of technologies including access control systems, A/V equipment, televisions, POS systems, credit card readers, printers, and VoIP phone systems. Deploy, implement, and maintain new technologies and infrastructure solutions across various field locations. Independently provide onsite field support, diagnose complex technical issues, and perform hands-on hardware and software remediation. Support onsite servers, file shares, and domain controllers located throughout remote facilities. Participate in infrastructure projects, system upgrades, technology rollouts, and operational improvement initiatives in addition to ticket-based support. Assist with automation and process improvement efforts to streamline systems administration and support operations. Collaborate with internal teams and vendors to ensure reliable operation of business-critical systems and technologies. Travel regularly to club locations to provide technical support, technology deployments, maintenance, and project execution.

• This person must have excellent problem solving and troubleshooting skills.
• This person must have a detail-oriented approach to tasks
• A positive attitude and polite behavior are expected in all dealings with members and/or fellow Team members. This person must have a customer service-oriented attitude.
• This person will install, configure, and troubleshoot hardware and software.
• This person will assist with new hire onboarding account setup and change requests as needed.
• This person will monitor the helpdesk ticketing system queue and act as a primary point of contact.
• This person will coordinate break/fix work with company vendors including deliveries and installs.
• This person will manage IT projects as needed and assist with departmental projects.
• Other requirements to ensure success in this role include: o A+/Net+/Microsoft certifications strongly preferred o Basic knowledge of LAN/WAN networks and TCP/IIP troubleshooting o Strong reading, writing and verbal communication skills o 3+ years IT experience including supporting a Microsoft Windows environment o Experience with Microsoft 365 including point and Team o The ability to communicate and work with all levels of staff who possess varying degrees of technical skills.