Clinic Support Specialist | PT Tech Forever Fit Physical Therapy & Wellness

LLC - 4.5

Silver Spring, MD Job Details Permanent $17 - $22 an hour 1 hour ago Qualifications Computer literacy Full Job Description Forever Fit Physical Therapy and Wellness is looking for an energetic, detail-oriented Clinic Support Specialist (CSS) to be the heartbeat of our outpatient orthopedic clinic. You'll be the bridge between exceptional patient care and smooth day-to-day operations — the person patients remember, and the person therapists rely on. What You'll Do Patient Experience Deliver a warm, consistent welcome and support patients from check-in through their first visit and beyond Assist patients with exercise execution and place them on modalities (heat, ice, etc.) as directed Proactively solve scheduling conflicts before they become problems Administrative Ownership Confirm new patient paperwork is complete and check that insurance benefits and authorization have been verified by our back-office team ahead of appointments. Collect copays and balances with professionalism and accuracy Fill same-day cancellations and keep the following week's schedule full Basic clerical work and computer/data entry in our EHR system Clinical & Environment Support Assist therapists as needed to keep sessions running on time Turn over treatment rooms between patients; keep equipment organized and sanitized Monitor and restock supplies before shortages happen Help maintain a clean, calm, organized clinic environment What We're Looking For Strong multitasker with excellent customer service instincts Interest in physical therapy, exercise physiology, or healthcare administration Comfortable with basic computer/clerical work Basic health insurance knowledge a plus, not required Prior experience helpful but not necessary — we train