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DatamanUSA, llc

Service Desk Technician

Pay: $24–$29/hr

Posted: 3 weeks ago

Location: Towson, MD (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/22/2026

Career Insights for Help Desk Technician / Analyst

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Based on Maryland data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$56,630 / year median in Maryland

-7% projected decline

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Job Description

Job Details:

Job Title:

Service Desk Technician Duration:

3+ months

Location:

Baltimore, MD 21204

Key Responsibilities:

Provide first-level technical support via phone, email, chat, and in person. Troubleshoot hardware, software, operating systems, printers, and network connectivity issues. Install, configure, and maintain desktops, laptops, peripherals, and standard software. Manage and resolve Service Desk tickets while providing timely customer support. Support VIP users and resolve escalated technical issues. Install, test, and customize software applications as needed. Maintain IT asset inventory and assist with computer refresh programs. Perform system updates, hardware upgrades, and routine maintenance.

Basic Qualifications:

Associate Degree in Information Technology, Computer Science, or a related field (or equivalent combination of education and experience). 1-2 years of customer support, help desk, or technical support experience. Experience with Windows operating systems, Microsoft Office, and PC hardware troubleshooting. Strong knowledge of desktop/laptop configuration, software installation, and network connectivity. Excellent verbal and written communication skills. Strong customer service, problem-solving, and multitasking abilities.

Preferred Qualifications:

Experience supporting enterprise IT environments. Familiarity with ticketing systems and IT service management. Experience providing executive/VIP support. Ability to work independently while managing multiple priorities.

Pay:

$24.00 - $29.00 per hour

Education:

Associate (Required)

Experience:

Help desk: 3 years (Required)

Work Location:

In person