Role Overview The Field Support Technician is an on-call, as-needed contract resource who provides onsite technical assistance at Uprise client locations throughout Portland and southern Maine. This is not a full-time role; assignments are scheduled based on client onsite needs. The technician completes approved field tasks such as workstation setup, hardware replacement, cabling, equipment checks, and remote-hands work, and documents the results clearly for the Managed Services team. The technician works from the assigned ticket, checklist, or technical direction provided by Uprise. When a task requires a change or decision outside that scope, the technician stops and escalates rather than making an unapproved change. What You Will Do

• Deploy and physically set up laptops, desktops, monitors, docks, keyboards, mice, and other standard workstation equipment.
• Perform approved hardware swaps and replacements, including workstations, peripherals, network devices, and other client equipment.
• Connect, disconnect, label, patch, and trace basic network and workstation cabling.
• Install or replace switches, access points, firewalls, or other network equipment when a documented plan and technical direction are provided by Uprise.
• Provide remote-hands support for Uprise engineers, including visual inspection, console access, cable checks, power cycling, reseating equipment, and reporting onsite conditions.
• Assist with ISP, carrier, copier, hardware, and other vendor visits when local technical presence is required.
• Perform equipment and asset inventory, capture serial numbers and labels, take clear photos, and document device and location details.
• Assist with printers, basic peripherals, conference-room equipment, and other common onsite device issues within documented procedures.
• Perform basic onsite troubleshooting to confirm power, cabling, connectivity, hardware state, and obvious physical faults.
• Move, stage, pack, unpack, ship, or receive IT equipment when included in the assigned work.
• Document completed work, findings, photos, serial numbers, and anything requiring follow-up in the assigned Uprise ticket or documentation system.
• Stop and escalate when the requested work differs from the approved scope, introduces risk, or requires a technical decision that has not been provided. Required Skills and Experience
• 2+ years of hands-on desktop support, field support, MSP support, or comparable IT experience.
• Comfortable setting up and troubleshooting Windows workstations, common peripherals, and basic macOS workstation issues.
• Basic understanding of TCP/IP networking and the ability to identify common network equipment such as switches, access points, firewalls, patch panels, modems, and routers.
• Hands-on experience with Ethernet cabling, patching, cable tracing, and basic physical network troubleshooting.
• Ability to follow written procedures and remote technical direction accurately without making unapproved changes.
• Strong onsite professionalism and the ability to work directly in client offices with minimal supervision.
• Clear written communication and documentation, including accurate notes and useful photos.
• Reliable transportation and ability to travel throughout Portland and southern Maine, including short-notice assignments when available.
• Ability to safely lift and move typical workstation and network equipment up to approximately 25 pounds. Preferred Experience
• Previous MSP or multi-client field-services experience.
• CompTIA A+ or equivalent practical experience.
• Network+ or equivalent practical networking knowledge.
• Experience with Microsoft 365 and Microsoft Entra.
• Experience with RMM / remote-support tools such as NinjaOne or comparable platforms.
• Experience supporting office moves, network equipment replacement, or vendor cutovers under remote engineering direction. Working Expectations
• Arrive within the agreed service window and communicate promptly if travel or site-access issues affect arrival.
• Confirm the assigned task and scope before making changes.
• Stay reachable to the assigned Uprise contact while onsite when remote direction is required.
• Do not make firewall, server, identity, security-policy, or architecture changes without explicit Uprise direction and approval.
• Leave the site in a clean and supportable state, with cables, equipment, and work areas organized appropriately.
• Complete notes, evidence, and follow-up information promptly after the visit. What Success Looks Like
• Field assignments are completed reliably without unnecessary repeat visits.
• Uprise receives clear documentation and useful evidence of what was completed onsite.
• The technician stays within scope and escalates technical decisions appropriately.
• Clients receive professional, dependable onsite support.
• Appropriate onsite work can be completed without requiring an internal Uprise engineer to travel to the site.

Pay:

$25.00 - $75.00 per hour Expected hours: 4.0 - 24.0 per week

Benefits:

Flexible schedule

Work Location:

In person