A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Make a Difference in an Underserved Community — Join Cass Family Clinic Are you passionate about expanding access to primary care and building meaningful relationships with patients? At Cass Family Clinic, you'll have the time, support, and team-based environment to focus on what matters most, delivering exceptional care. Join us in reshaping the future of healthcare in Southwest Michigan while making a lasting impact in an underserved community.
Position:
IT Help Desk Technician. The ideal candidate will bring strong skills working with operating systems, computer hardware and software. The CompTIA A+ and Security+ certification is preferred. Why Cass Family Clinic? Cass Family Clinic is a growing, mission-driven organization dedicated to improving access to high-quality healthcare. As part of our integrated healthcare system, we provide a true "one-stop shop" for patients—offering coordinated, comprehensive care all under one roof. Your Workday Provide first-line support for the IT department • Troubleshoot, diagnose and resolve problems related to operating systems, computer hardware and software, mobile devices, printers and other related equipment, as directed by supervisor. Enjoy a work-life balance Work alongside a dedicated team As a Federally Qualified Health Center (FQHC) , we are committed to serving all patients, regardless of their ability to pay. Comprehensive Benefits Package We value our providers and offer a competitive benefits package, including: Health, Dental, and Vision Insurance Paid Time Off 401(k) Retirement Plan Health Savings Account (HSA) Medical Flexible Spending Account (FSA) Life Insurance Short- and Long-Term Disability Coverage 8 Paid Holidays + 1 Floating Holiday Our Commitment to Inclusion Cass Family Clinic Network (CFCN) is an Equal Opportunity Employer and an affirmative action organization. We are committed to fostering an inclusive environment where all qualified individuals are treated with respect and given equal opportunity regardless of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To apply, please submit your resume through Cass Family Clinic current hiring process or contact Human Resources at (269) 445-3874 for assistance.
Pay:
$20.40 - $27.60 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance
