8 months Job Overview We are seeking an experienced 3DX PLM Support Engineer to provide L2/L3 application and production support for the Dassault Syst mes 3DEXPERIENCE (3DX) PLM platform. The ideal candidate will have strong hands-on experience with 3DEXPERIENCE, ENOVIA, CATIA, and DELMIA, along with expertise in PLM processes, production troubleshooting, integrations, and automotive/manufacturing environments. The candidate should have 8-10 years of overall IT experience, including at least 5+ years of experience supporting 3DEXPERIENCE/ENOVIA applications. Key Responsibilities Application & Production Support Provide L2/L3 support for 3DEXPERIENCE PLM applications and related integrations. Analyze, troubleshoot, and resolve production incidents, user issues, and system defects. Monitor application health, performance, and data integrity across environments. Perform root cause analysis (RCA) and implement preventive measures. Coordinate with infrastructure, development, and business stakeholders to resolve complex issues. PLM Functional Support Support Engineering BOM (EBOM), Manufacturing BOM (MBOM), Change Management, Configuration Management, and Product Structure processes. Assist business users with issues related to Parts, Documents, CAD Data, Change Actions, and Workflows. Support release management and promotion of objects across environments. Ensure compliance with PLM governance and business processes. Integration & Data Support Support interfaces between 3DX and enterprise systems such as ERP, MES, SCM, WERS, SAP, Teamcenter, and downstream applications. Investigate integration failures and perform data validation and reconciliation. Support data migration, bulk-load activities, and data correction exercises. Analyze logs and troubleshoot API/service-related issues. System Administration Support Support user access management, roles, licenses, and security configurations. Assist with platform upgrades, patches, deployments, and environment maintenance. Perform system monitoring and capacity/performance analysis. Support backup, recovery, and system validation activities. Service Management Manage incidents, service requests, problems, and changes using ITIL processes. Ensure SLA adherence and timely resolution of support tickets. Prepare support metrics, dashboards, and operational reports. Participate in on-call support and critical production issue management. Required Technical Skills Core 3DEXPERIENCE Expertise Strong hands-on experience with the Dassault Syst mes 3DEXPERIENCE Platform.
Experience with:
ENOVIA Product Structure Management Change Management Document Management Configuration Management Collaboration and Lifecycle Management Technical Skills SQL and database troubleshooting. REST APIs, Web Services, and integration troubleshooting. Linux/Unix environments. Application log analysis and debugging. Production support methodologies and incident management. PLM Domain Knowledge Product Lifecycle Management (PLM). Engineering Change Management. BOM Management. Product Development Processes. Automotive or Manufacturing industry experience. Preferred Skills Experience supporting FEDEBOM, MBOM, AS-BOM, or Vehicle Program structures. Knowledge of CAD integrations, particularly CATIA, NX, or Creo. Experience with SAP integration. Exposure to cloud-based deployments and DevOps practices. Experience with Teamcenter-to-3DX migration or coexistence environments. Knowledge of scripting technologies such as Java, TCL, JavaScript, or Python. Qualifications Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. 8-10 years of overall IT experience. 5+ years of hands-on 3DEXPERIENCE/ENOVIA support experience. ITIL certification is preferred. Industry Experience Automotive OEM or manufacturing experience is highly preferred. Experience supporting environments such as Ford, GM, Stellantis, or similar automotive/manufacturing organizations is a plus. Soft Skills Strong analytical and troubleshooting abilities. Excellent communication and stakeholder-management skills. Ability to work in a fast-paced production support environment. Experience collaborating with global teams and business users. Strong ownership and problem-solving mindset. Nice-to-Have Automotive OEM experience. Teamcenter and 3DX migration/coexistence experience. Agile and DevOps methodology exposure. Cloud-based 3DX deployment experience. ITIL certification.
