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EUC/Desktop Engineer

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Tata Consultancy Services Limited

Dearborn, MI (In Person)

$67,500 Salary, Full-Time

Posted 7 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

EUC/Desktop Engineer
  • Install / upgrade windows 11 on Laptops and Desktops.
  • Troubleshoot and fix all OS issues.
  • Troubleshoot and fix all Laptop and Desktop hardware issues.
  • Install and configure hardware and software
  • Respond to tickets in accordance with SLA guidelines
  • Record, track, and document the help desk request problem solving process
  • Including actions taken through to the final resolution
  • Respond in timely manner to requests and issues
  • Repair and replace equipment as needed
  • Provide onsite and remote support to end users
  • Assist in AV setups as needed for meetings
  • Assist new hire training for basic IT needs.
  • Set up new workstations for users (deploying equipment, checking over account setups).
  • Heavy use of Windows and Mac OS devices
  • Ability to work in Active Directory
  • Create documentation for staff for training purposes
  • Resolve Tier 1 support tickets
  • Able to troubleshoot Microsoft Products (excel, word, powerpoint,etc)
  • Familiar with Microsoft Admin center is a plus
  • Excellent Customer Service soft skills
  • Familiar with basic deployment, networking, security, and enterprise computer concepts.
  • Need to provide on call support after business hours Salary Range- $65,000-$70,000 a year #LI-SP3 #LI-VX1

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