EUC/Desktop Engineer

Job

Tata Consultancy Services Limited

Dearborn, MI (In Person)

$67,500 Salary, Full-Time

Posted 7 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 5/27/2026

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EUC/Desktop Engineer

Install / upgrade windows 11 on Laptops and Desktops.
Troubleshoot and fix all OS issues.
Troubleshoot and fix all Laptop and Desktop hardware issues.
Install and configure hardware and software
Respond to tickets in accordance with SLA guidelines
Record, track, and document the help desk request problem solving process
Including actions taken through to the final resolution
Respond in timely manner to requests and issues
Repair and replace equipment as needed
Provide onsite and remote support to end users
Assist in AV setups as needed for meetings
Assist new hire training for basic IT needs.
Set up new workstations for users (deploying equipment, checking over account setups).
Heavy use of Windows and Mac OS devices
Ability to work in Active Directory
Create documentation for staff for training purposes
Resolve Tier 1 support tickets
Able to troubleshoot Microsoft Products (excel, word, powerpoint,etc)
Familiar with Microsoft Admin center is a plus
Excellent Customer Service soft skills
Familiar with basic deployment, networking, security, and enterprise computer concepts.
Need to provide on call support after business hours Salary Range- $65,000-$70,000 a year #LI-SP3 #LI-VX1