A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Help Desk Operator Dort Financial Credit Union - 3.8 Grand Blanc, MI Job Details Full-time $35 an hour 1 day ago Benefits Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Qualifications Desktop computer repair Computer operation Computer science IT operations High school diploma or GED Desktop (troubleshooting support) Computer management Computer networking Desktop administration Technical Proficiency Full Job Description Dort Financial Credit Union is seeking team members who will carry out our mission of enriching the lives of our members, employees, and communities, and who will aim to achieve our vision of being a leader in the industry by providing quality financial services, fostering an empowered and diverse team, and making our communities a better place to live. At Dort Financial, we uphold a culture of excellence with opportunities of engagement and advancement for our team members. We abide by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement. F ull Time Postings - We offer a competitive benefits package immediately upon hire including medical, dental, and vision insurance; Life/AD&D and Disability Insurance, Supplemental Life insurance for employee/spouse/dependent; HSA and FSA plans; and tuition reimbursement for full-time team members. LegalShield, Pet Benefits, Employee Assistance Program, Telemedicine. We also offer a matching 401 (k) including a safe harbor, a referral bonus program, and paid time off including holidays. Come join our team. Apply today!
Purpose of Position:
Provide end-users with general technical support. Perform tasks as required in daily computer operations as scheduled. Support other areas of the IS department with installations and upgrades as required.
Minimum Formal Education:
High School Degree required. Two years course work in computer science preferred.
Experience:
One-year computer related experience required with technical proficiency in troubleshooting, maintaining, and administering personal computer hardware, software, and networked systems. Knowledge of Microsoft software to include but not limited to MS Operating Systems and MS Office highly preferred. Active Directory experienced preferred.
Other Requirements:
Must be bondable. Must be flexible self motivated and able to work unusual/variable hours and schedules including but not limited to evenings, weekends, etc. Must be accurate, dependable and reliable. Excellent communication, innovative thinking, problem solving and multi-tasking skills preferred. Support experience preferred. Certification preferred. •Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.•