The Lab IT Support Engineer is responsible for maintaining and supporting laboratory IT infrastructure, test equipment, software applications, databases, and network services. The role ensures reliable operation of lab systems, minimizes downtime, and provides technical support for engineers, researchers, and lab personnel.

Key Responsibilities:

Computer & Test Equipment Support Perform preventive and corrective maintenance of laboratory computers. Diagnose and resolve hardware and Software interface issues. Coordinate with vendors for repairs, replacements, and technical support. Software & License Management Install, configure, upgrade, and maintain software applications. Manage software licensing and compliance requirements. Support operating system patches, updates, and security fixes. Validate software functionality following upgrades. Hardware Maintenance & Upgrades Troubleshoot workstation, server, peripheral, and test equipment interface issues. Perform hardware upgrades and component replacements for the desktop. Maintain hardware inventory and lifecycle records. Database Support Support laboratory databases and data management systems. Assist users with database access, backup, and restoration activities. Coordinate with database administrators for complex issues. Network & Access Management Troubleshoot network connectivity and communication problems. Manage user permissions and access control. Support LAN/WAN connectivity for laboratory systems. Collaborate with IT infrastructure teams to resolve network incidents. Security & Application listing Manage application listing requests. Ensure compliance with organizational cybersecurity policies. Validate software before deployment in laboratory environments. Windows Systems Administration Implement Windows operating system upgrades and patches. Maintain system security and performance. Support migration and upgrade projects. Imaging, Backup & Recovery Create and maintain workstation images. Perform system backups and restoration activities. Support disaster recovery and system recovery processes. Required Skills Windows Operating Systems Administration PC Hardware Troubleshooting Network Troubleshooting (TCP/IP, DNS, DHCP) Software Installation and Configuration Backup and Recovery Tools Active Directory and User Access Management Endpoint Security and Application listing Technical Documentation Problem Solving and Root Cause Analysis Preferred Skills Experience supporting Engineering/R D/Test Laboratories Database Administration Fundamentals Imaging Tools (SCCM, MDT, Clonezilla, etc.) Software License Management Cybersecurity Best Practices ITIL Service Management Knowledge Qualifications Bachelor's Degree in Computer Science, Information Technology, Electronics, or related field. 2-6 years of IT support experience in a laboratory, manufacturing, engineering, or enterprise environment. Relevant certifications such as Microsoft, CompTIA A+, Network+, or ITIL are desirable.