Level 1 IT Support Technician UBX Cloud Madison Heights, MI Job Details Full-time $36,000 - $40,000 a year 1 day ago Benefits Paid time off Opportunities for advancement Qualifications Computer operation Serving clients High school diploma or GED Productivity software support Computer hardware Desktop applications Productivity software Full Job Description About the Position UBX Cloud is looking for a Level 1 IT Support Technician to join our technical support team. This is an entry-level position focused on desktop support, client service, and troubleshooting common hardware and software issues. The technician will work closely with senior engineers and receive hands-on experience with cloud infrastructure, virtualization, backups, and other advanced technologies. This position offers opportunities for technical training, professional development, and advancement into a Systems Engineer role. Responsibilities Provide remote and in-person desktop support for client users. Respond to support requests and provide timely updates through our ticketing system. Set up and configure desktops, laptops, monitors, printers, scanners, and other equipment. Install, update, and troubleshoot Windows operating systems and business applications. Troubleshoot hardware, software, connectivity, printing, scanning, email, and user-access issues. Support users working in Microsoft 365, Citrix, Remote Desktop Services, and cloud-hosted environments. Create and manage user accounts, passwords, permissions, and security groups. Assist with employee onboarding and offboarding, including workstation setup and account access. Perform basic Active Directory and Microsoft 365 administrative tasks. Assist senior engineers with server updates, maintenance, migrations, and infrastructure projects. Help monitor backups and participate in scheduled backup and disaster-recovery testing. Gain experience with Veeam, VMware, Hyper-V, OpenStack, and other cloud technologies. Participate in client calls, internal meetings, and technical training. Document troubleshooting steps and procedures in the company's internal knowledge base. Escalate complex technical issues to senior engineers when appropriate. Follow UBX Cloud's security, documentation, and customer-service standards. Required Qualifications High school diploma or equivalent. Basic understanding of Windows computers, common business applications, and computer hardware. Basic knowledge of Microsoft 365 applications. Strong troubleshooting and problem-solving skills. Strong written and verbal communication skills. Customer-focused attitude and willingness to help. Ability to manage multiple support requests and follow established procedures. Ability to document work clearly and accurately. Willingness to learn new technologies and accept coaching from senior engineers. Preferred Qualifications Up to one year of experience in desktop support, help desk, IT support, or a related position. Technical education, training, internship, or hands-on IT experience. Basic familiarity with Active Directory, networking, VPNs, or remote-support tools. Familiarity with Citrix, VMware, Hyper-V, Veeam, or cloud-hosted environments. CompTIA A+, Network+, Microsoft, or similar certifications are preferred but not required. What We Are Looking For Dependable and professional. Strong attention to detail and follow-through. Comfortable communicating with clients and coworkers. Able to work independently and as part of a technical team. Interested in building a long-term career in IT and cloud technology. Compensation and Benefits $36,000-$40,000 annually, based on experience and qualifications. Employee benefits package. Paid time off (PTO). Technical training and professional development. Opportunities for advancement into a Systems Engineer role.