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Pomeroy

Desktop Technician

Pay: $26/hr

Posted: 5 days ago

Location: Rochester, MI (Onsite)

Last Updated: 3 days ago

Hours: Full-Time

Expires: 10/12/2026

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Based on Michigan data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$50,006 / year median in Michigan

-1% projected decline

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Job Description

Desktop Technician Pomeroy - 3.1 Rochester, MI Job Details Contract $26 an hour 15 hours ago Qualifications Desktop computer repair Field service equipment repair iOS support Laptop (troubleshooting support) iOS Hardware maintenance Software installation Microsoft System Center Microsoft Office Computer hardware Desktop (troubleshooting support) Computer management Quality control Customer support ticket management Desktop administration Hardware diagnostics Operating system installation Ticketing system technical support Office equipment system installation Mobile devices Full Job Description Job Description Responsibilities Provides on-site client facing support; including installation, servicing, and repairing systems. Quality checks operational status of system equipment before deployment Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Basic Qualifications 1+ years of field support experience Hardware/software installation, support and troubleshooting Experience with Windows 10 Experience with MS Office and OS365 Configuring new PC?s/notebooks via SCCM imaging Ticket management experience iOS device familiarity Lift and carry up to 40lbs

Pay:

$26.00 per hour Expected hours: 40.0 per week

Work Location:

In person

Benefits

Dental Insurance