Apply IT End User Support Technician Location London Salary up to £35,000 per annum We are recruiting for an IT End User Support Technician on behalf our our client. Our client helps connect the world through advanced submarine telecommunications infrastructure. Joining our IT team means working in a technically diverse environment alongside colleagues across engineering, production, marine and corporate functions. This is a hands-on first- and second-line IT support role, providing reliable and effective technology services to colleagues across warehouse, production, engineering, marine and corporate support functions. The successful candidate will play an important role in maintaining IT service continuity, supporting business operations and ensuring users have the technology and access they need to perform their roles effectively. Responsibilities Provide first- and second-line IT support across the Greenwich site. Troubleshoot and resolve issues involving PCs, laptops, mobile devices, printers, terminals and other IT equipment. Provide technical support for Windows 10/11, Microsoft 365, SAP GUI, AutoCAD and other business applications. Manage incidents and service requests through the ITSM platform, ensuring timely resolution and accurate documentation. Administer user accounts and access permissions using Active Directory and IAM tools. Support employee and contractor onboarding and offboarding, including device setup, network access, VPN and multi-factor authentication. Maintain accurate IT asset and configuration records to support lifecycle management and software licence compliance. Provide hands-on IT support for production equipment, including label printers, machine PCs and other operational systems. Work closely with operational and plant engineering teams to support industrial IT systems and production activities. Ensure IT services remain available during production-critical activities, including equipment loading and testing, with occasional out-of-hours support where required. Support endpoint security measures, including antivirus, encryption and security patching. Contribute to ISO 27001, cybersecurity, audit and compliance activities. Maintain accurate technical documentation, user guides, FAQs and internal support procedures. Collaborate with global IT teams on infrastructure projects, system migrations and technology rollouts. Contribute to initiatives that improve user experience, service efficiency and the reliability of IT services. Requirements BTEC National Diploma or equivalent qualification in Information Technology or a related field. At least 1 year experience in a technical support or helpdesk role. Familiarity with supporting both office and industrial environment is desirable. Exposure to tools such as ActiveDirectory, Office 365, Intune, or SCCM is an advantage. Certifications such as Comp

TIAA+, ITIL

Foundation, or Microsoft MD-102are beneficial. Solid troubleshooting skills for end-user devicesand standard enterprise software. Clear and patient communication with non-technical users. Strong organisational habits with accurate documentation and ticket handling. Attention to security and adherence to compliance protocols. Dependable, adaptable, and able to follow structured procedures independently or as part of a team. Apply If this position interests you, and you would like to learn more or explore other available jobs that could also match your skill set, please apply today or email jbaker@navis-consulting.com