Overview Nefab, founded in 1949, is a world-leading global provider of innovative sustainable packaging solutions and logistics optimization services, that reduce customers' total cost and environmental impact. We optimize supply chains for global companies in industries such as Telecom/Datacom, Energy, Automotive, Healthcare equipment, and Aerospace. Nefab has 2,800 employees in Europe, North & South America, and Asia. In 2018 the turnover was SEK 4,5 billion. Owners of the group are the Nordgren/Pihl family and FAM AB (Wallenberg). Duties Provide technical support and troubleshooting assistance for computer hardware, software, operating systems (Windows, Linux), and mobile devices. Manage help desk systems to track, prioritize, and resolve user requests efficiently. Support computer networking tasks including DNS, TCP/IP, VPNs, firewalls, and network administration to ensure reliable connectivity. Assist with Active Directory management, GPO (Group Policy Objects), user account setup, permissions, and security protocols. Troubleshoot equipment issues such as desktops, laptops, printers, and peripheral devices to minimize downtime. Conduct analysis of technical problems to identify root causes and implement effective solutions promptly. Maintain documentation of support tickets, system configurations, and troubleshooting procedures for continuous improvement. Skills Proficiency in Microsoft Office suite applications for documentation and communication purposes. Strong technical support skills with experience in help desk systems and customer service excellence. Knowledge of computer networking concepts including TCP/IP protocols, DNS management, VPN setup, firewall configuration, and network troubleshooting. Expertise in Windows support (including Windows Server environments) and Linux operating systems. Ability to troubleshoot hardware issues related to computer hardware components and peripherals effectively. Familiarity with IT infrastructure components such as routers, switches, and wireless access points. Excellent communication skills to clearly explain technical issues to non-technical users while providing exceptional customer support. Company values and Ways of Working Our core values are Simplicity, Empowerment, and Respect. Our ways of working are characterized by Customer First, Cooperation, and Communication. At Nefab you are expected to respect the environment while putting customers first. In our global organization, we cooperate and communicate, and you are empowered to innovate and simplify. Nefab embraces diversity and equal opportunities and therefore welcomes all applications. We are committed to building teams with a variety of backgrounds, perspectives, and skills.

Job Type:

Full-time Pay:

$24.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Work Location:

In person