Technical Support Intern

Technical Support Intern at HelpSystems LLC Technical Support Intern at HelpSystems LLC in Eden Prairie, Minnesota Posted in 10 days ago.

Job Description:

Whether you're an experienced professional or just getting started, your contributions matter at Fortra. If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! The Technical Support Intern role is designed for students or recent graduates who are interested in building a career in technical support and developing the foundational skills needed to transition into an Associate Support Analyst position. Interns will gain hands on experience supporting customers, learning troubleshooting techniques, and working alongside experienced analysts in a collaborative, remote environment. Throughout the internship, you will assist with ticket triage, run test cases, shadow senior analysts, and contribute to documentation and other support related tasks. This role is ideal for individuals with basic IT coursework - especially those familiar with or studying the IBM i platform - who are eager to learn, grow, and make an impact at a company with more than 40 years of industry leadership.

WHAT YOU'LL DO

Technical Support & Troubleshooting Assist with basic technical troubleshooting under the guidance of senior team members. Support ticket triage by reviewing incoming cases and identifying initial next steps. Run test cases and help reproduce customer issues in controlled environments. Customer Interaction Communicate with customers under supervision through email, phone, or ticketing systems. Provide clear, professional updates and follow established support processes. Collaboration & Learning Shadow senior analysts to learn advanced troubleshooting and customer-support techniques. Participate in team meetings, training sessions, and knowledge-sharing activities. Collaborate with internal teams to escalate issues appropriately. Documentation & Environment Support Assist with documentation reviews and updates to internal knowledge resources. Help set up or maintain test environments based on customer inputs and system specifications. Professional Development Build foundational skills in technical support, customer communication, and problem-solving. Gain exposure to enterprise software, support workflows, and the IBM i ecosystem.

QUALIFICATIONS

Current student or recent graduate enrolled in a technical or 4-year college program with a focus on IT, programming, communications, or a related field (with demonstrated technical aptitude). Basic understanding of IT concepts, system configurations, or software troubleshooting. Familiarity with the IBM i platform through coursework or practical experience. Strong written and verbal communication skills. Demonstrated problem-solving ability and willingness to work under guidance in a collaborative team environment. Eagerness to learn and grow within a well-established company. At Fortra, we're breaking the attack chain. Ready to join us? At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set. As a full-time, exempt employee at Fortra, you'll enjoy a comprehensive benefits package that includes: Health, dental, and vision coverage as of hire Immediate enrollment in 401(k), HSA, and FSA plans Flexible PTO policy Tuition and personal enrichment reimbursement Option to enroll in ID Theft Protection Program At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job. Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on . As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.