Help Desk Technician 702 Communications Moorhead, MN Job Details Full-time $19 - $22 an hour 8 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Wireless network design Teamwork Phone communication DHCP Problem-solving DNS Trade school TCP/IP Escalation handling Ticketing system technical support Full Job Description Help Desk Technician At 702 Communications, we're committed to delivering reliable, high-performance IT and connectivity solutions to our customers. As a locally rooted company with a strong community presence, we pride ourselves on responsive service, technical excellence, and a collaborative team culture. Position Overivew We're looking for a motivated and customer-focused Helpdesk Technician to join our team. In this role, you'll be the first line of support for technical issues, helping users resolve problems related to hardware, software, network connectivity and more. You'll also play a key role in maintaining service quality and ensuring smooth day-to-day operations for our clients. Duties Provide first-level technical support via phone, email, and chat. Troubleshoot and resolve issues related to modems, routers, wiring, email and more. Monitor and manage support tickets. Document solutions and update internal knowledge bases. Collaborate with internal teams to escalate and resolve complex issues. Perform equipment setup, testing, and maintenance. Participate in daily monitoring tasks and assist with audits and data collection VPNs, and LAN/WAN configurations Proficiency in troubleshooting hardware components and software applications across multiple operating systems (Windows, macOS, Linux) Excellent communication skills with the ability to explain technical issues clearly to non-technical users Ability to analyze problems quickly and implement effective solutions efficiently What We're Looking For Strong problem-solving skills and a mechanical/technical mindset. Excellent communication and interpersonal abilities. Ability to work independently and as part of a team. Familiarity with networking concepts and support tools. Comfortable working in a hands-on environment. Preferred Qualifications Technical or vocational school graduate. Experience in a helpdesk or managed service provider (MSP) environment. Knowledge of TCP/IP, DNS, DHCP and Wifi technologies. Why Join 702 Communications? Competitive salary and benefits package.

• Paid holidays, vacation, and sick leave.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Opportunities for training, certification, and career growth.

Pay:

$19.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Do you have prior experience troubleshooting internet, phone, or cable service issues, either in a call center or technical support role? (Yes/No) How many years of customer-facing technical support experience do you have?

Work Location:

In person