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Desktop Support Technician
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Missouri data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,765 / year median in Missouri
+2% projected growth
Job Description
Desktop Support Technician#26-35868
$1 per hour
Saint Louis, MO
Onsite
Job Description
Our client, a IT Services and Consulting company, is looking for a Desktop Support Technician - White Glove / IT Field Support for their Saint Louis, MO location.
Responsibilities:
Operating System Troubleshooting:
Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)
Device Migration, Software Deployment & Patch Management:
Experience with seamless transitions between Windows and Mac environments. Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues.
End-User Support:
Providing technical assistance for desktop client applications, ensuring optimal software performance.
Hardware Services:
Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops
Asset Lifecycle Management:
Handling procurement, disposal, and inventory tracking of IT hardware.
Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration.
IT Service Management (ITSM): Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis
On-Site & Remote IT Support:
Delivering desk-side assistance, conference room technology support, and field services for remote sites
White Glove support: should have experience on white glove support. Handling VIPs
Walk in
Support:
should have experience in providing walk-in support (eg: apple genius bar or tech bar).
Requirements:
Top Skills Required :
Customer Service with ITSM knowledge
Deskside support experience and walk-in support experience
White Glove Support experience
Operating System Troubleshooting:
Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads.
Conf room support experience and should be able to help setting up events
Additional Information:
Should be a team member and individual contributor.
Should handle Walk ups, have white glove experience.
Interest to learn new technologies.
Take ownership and drive results.
Should act as location POC for the IT related issues and coverage.
Should work with the team and ensure the coverage and support is taken care with zero escalation.
Years of Experience:
5.00 Years of Experience
Benefits
- Dental Insurance