IT Support Specialist/Tech Support Engineer Big Sky Cybersecurity Inc. Billings, MT Job Details Full-time $18

•$31 an hour 1 day ago Benefits Travel reimbursement Health insurance Tuition reimbursement Paid time off Retirement plan Qualifications Google Workspace Teamwork Technical documentation In-person customer service Company vehicle operation Managing clients in a customer support role Driver's License Attention to detail Customer relationship management (CRM) systems (technically supported)

Cybersecurity Technical Proficiency Full Job Description Pay:

$18.00

•$31.00 per hour Job description: Big Sky Cybersecurity is a process driven Managed Security Services Provider (MSSP) supporting healthcare, K12, and small to mid-sized organizations that depend on secure and reliable technology. We are hiring a Client Support Specialist

•Managed IT to handle Level 1 to Level 2 technical requests, manage client tickets, and keep customers informed about the work being performed on their systems. This is a hands-on technical support and coordination role in a structured, detail focused environment, with remote support combined with regular onsite visits. What Makes You a Good Fit You have a positive, solution-driven attitude. You are organized and detail oriented and you like seeing tickets and projects move from "open" to "done." You are comfortable talking with both end users and technical staff and can adjust your communication style accordingly. You are self-directed and can manage your time well and complete tasks without constant supervision. You are curious about cybersecurity and IT environments and want to deepen your technical understanding and have the ability to learn and adapt. Required Qualifications 2-4 year degree in an IT related field or equivalent practical experience. Strong customer service skills and clear written and verbal communication. Ability to manage multiple client requests and priorities while maintaining accuracy and follow through. Experience working in a professional setting where documentation, process, and consistency are required. Understanding of fundamental cybersecurity concepts and common attack methods (for example, phishing, ransomware, credential theft). Willingness and ability to travel with regular overnight stays as needed to maintain customer obligations. Valid driver's license and ability to safely operate a company provided vehicle for client travel. Ability to successfully pass required background checks and meet eligibility requirements for work in healthcare, K12 education, and other high compliance environments. Willingness to complete and successfully pass reference checks and employment verification as part of the hiring process. Willingness to complete and successfully pass a brief practical assessment to demonstrate baseline technical and problem-solving skills relevant to the role. Comfortable with the physical aspects of field work, including lifting up to 50 pounds, regularly working on foot, ladders, roof access, hot server closets, and low voltage wiring, in client environments. Should have functional and reliable transportation for travel to and from work sites. Milage is provided. Preferred Qualifications Experience in an MSP, MSSP, help desk, or IT support role. Experience with working help desk including phone, remote, and ticket support. Familiarity with cloud collaboration platforms and modern business IT environments. Exposure to compliance frameworks such as HIPAA, NIST, or CIS Controls. Experience coordinating projects, managing workloads, or working within documented service processes. Experience with environmental systems such as cameras, door access, and VoIP phone systems Experience with Google admin and Microsoft admin environments Responsibilities include but not limited to... Provide Level 1-2 technical support for client requests, including basic troubleshooting, information gathering, and escalation when needed. Monitor and manage client tickets from intake through resolution, ensuring requests are handled accurately and on time. Serve as a primary contact for assigned clients regarding support issues, updates, and planned work. Coordinate with internal technical teams to schedule work, clarify priorities, and track progress on projects and recurring tasks. Communicate clear, concise status updates to clients and internal stakeholders via email, calls, and scheduled check ins. Assist with planning for client projects such as upgrades, maintenance windows, and security related work, including timelines and dependencies. Maintain accurate documentation of client environments, requests, and work performed, following established processes. Physical Requirements Include but not limited to... Ability to stand and walk for extended periods while working onsite at client locations. Ability to safely lift, carry, and move typical IT equipment (including workstations, monitors, uninterruptible power supplies, and networking/server equipment) up to 50 pounds without assistance. Ability to climb stairs and regularly use ladders or step stools to access network closets, mounted equipment, cabling, roof access. Comfort working in a variety of client environments, including schools, healthcare facilities, and mechanical or network rooms that may be tight, warm, or noisy. Ability to safely maneuver and transport equipment in and out of vehicles and customer facilities. Location Primary focus is on clients in the "Billings" Montana area. Candidates should reside in or be willing to relocate to the greater "Billings" region. Training and Growth Structured onboarding to Big Sky Cybersecurity's processes, documentation standards, and service approach. Ongoing training on managed IT and cybersecurity services, client environments, and practical attack/defense scenarios. Opportunity to grow into more advanced technical, coordination, or operations roles as skills and experience develop. Compensation & Benefits Hourly pay range: $18

•31, depending on experience and qualifications. Pay differentials for overnight travel. Milage provided for all travel along with daily stipends on overnights

Retirement Contributions Health Insurance Contributions Pay:

$18.00

•$31.00 per hour Expected hours: 38.0

•45.0 per week

Benefits:

Health insurance Paid time off Retirement plan Tuition reimbursement

Work Location:

In person