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Coforge Ltd.
Junior Associate-Workplace Services
Career Insights for Technical Support Manager / Supervisor
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Scorecard
Based on North Carolina data
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What they do
A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
$68,886 / year median in North Carolina
-11% projected decline
Job Description
We at Coforge are hiring a Deskside Technician with below skillset :- Associate degree or bachelor's degree in information technology or equivalent work experience 2+ years prior deskside support experience Experience should be hands on support as opposed to phone support Experience with Desktop Break/Fix Experience with MS Windows 7-11 Experience with MAC OS Experience with office technology (MS Office 365, Web-based Applications, One Drive). Install, move, add, changes (IMAC), build, configuration, and software support Experience in large corporate technical support environment Experience with ticketing tools - ServiceNow Experience providing excellent Customer Service and face to face hardware support to customers