Holly Springs, NC, United States (On-site) Contract (1 year 1 day) Published 2 days ago vendor management sop development incident management Lab IT communication skills ITIL troubleshooting skills LIMS network troubleshooting Are you seeking a distinctive opportunity to demonstrate your engineering abilities in a world-class organization Look no further Our client is in search of a highly motivated individual with exceptional work behaviors to join our team as a Lab IT Support Engineer. As an industry leader, we aim for excellence and are dedicated to delivering exceptional service to our clients. In this role, you will be responsible for providing flawless IT support for lab instruments and their associated software applications. Your expertise will be crucial in ensuring the smooth operation of these instruments and facilitating efficient data management. You will collaborate closely with various teams, including vendors and network professionals, to successfully implement and maintain the necessary configurations.

Responsibilities:

Perform user administration tasks, including creating user accounts and ensuring their validity Incident resolution (trouble shooting, physical check of instrument, network issue and licenses Coordinate with vendors and interact with network teams to facilitate the installation of lab instruments Write and update SOPs Provide periodic reviews and maintenance support to instrument owners, including ensuring maintenance plans are followed and supporting firmware updates

Requirements:

2 to 5 years of experience in Lab IT end-user support within the Pharma or Biotech industries or equivalent work experience and applicable certifications Experience with Lab instruments and lab instrument PCs Be able to support users, provide system maintenance and upgrade Strong communication skills Install and upgrade software Support first line of troubleshooting Work with vendor to support OQ (make sure the instrument works) Have ITIL knowledge (Incident/Change/Knowledge/Problem Management) Experience with GXP practices; 21 CFR Part 11 compliance, manual testing, qualification process and

Knowledge of LIMS and CDS Skills:

Long term engagement and a stable project. There is a nice CG team of 4 so they will have help Client has a very good reputation and people are friendly Work life balance Exposure to medical regulated domain Describe experience working in regulated environment such as medical domain. Describe experience with IT ticketing process Describe experience incident reporting What type of tools they used, lab instruments, lab software they worked on Describe experience with LIMS and CDS They must be onsite 40 hrs a week. The pay range that the employer in good faith reasonably expects to pay for this position is $31.44/hour - $49.12/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis. Tundra Technical Solutions is among North America's leading providers of Staffing and Consulting Services. Our success and our clients' success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Unincorporated LA County workers:

we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.