Job Summary We are seeking a dynamic and proactive Desktop Support Technician to join our IT support team. In this role, you will be the frontline hero for resolving technical issues, maintaining hardware and software systems, and ensuring seamless computer operations across the organization. Your expertise will empower employees to work efficiently and confidently, while you troubleshoot, support, and optimize our IT infrastructure. This position offers an exciting opportunity to develop your technical skills in a fast-paced environment dedicated to innovation and excellence. Duties Provide comprehensive technical support for desktop computers, laptops, peripherals, and mobile devices to ensure optimal performance and user satisfaction. Troubleshoot hardware issues such as computer hardware failures, printer malfunctions, and peripheral connectivity problems with precision and efficiency. Assist users with software troubleshooting, including operating systems like Windows and macOS, as well as productivity tools such as Microsoft Office. Manage user accounts and permissions through Active Directory, ensuring secure access and proper system administration. Perform hardware maintenance tasks including upgrades, repairs, and inventory management to keep equipment up-to-date and reliable. Support network connectivity issues related to LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other network components to maintain secure communication channels. Collaborate with the IT team on system administration tasks like Windows Server management, Active Directory management, and overall IT infrastructure support. Utilize help desk ticketing systems such as BMC Remedy to document issues accurately and track resolution progress. Conduct regular system updates, patches, and security checks to safeguard organizational data and ensure compliance with IT policies. Communicate effectively with end-users by providing clear instructions and technical troubleshooting support in a friendly manner that enhances customer service experience. Experience Proven experience in desktop support or IT support roles with a strong understanding of operating systems including Windows, macOS, and Linux environments. Demonstrated ability to troubleshoot hardware components such as computer hardware, printers, monitors, and peripherals efficiently. Familiarity with software troubleshooting techniques for common applications like Microsoft Office suite. Experience managing Active Directory accounts and permissions for user access control. Knowledge of computer networking concepts including LAN setup, VPN configuration, firewalls, and network security protocols. Hands-on experience with Windows Server administration is preferred but not mandatory. Proficiency in using help desk tools such as BMC Remedy or similar ticketing systems for issue tracking. Strong communication skills combined with a customer-focused approach to technical support that fosters positive user interactions. Ability to prioritize tasks effectively in a fast-paced environment while maintaining attention to detail. Join us as a Desktop Support Technician if you're passionate about solving technical challenges with enthusiasm! Bring your expertise in hardware maintenance, system administration, and customer service to make a real difference in our organization's daily operations. We value proactive problem-solvers eager to grow their skills in a collaborative setting dedicated to technological excellence!

Pay:

$23.00 - $28.00 per hour

Benefits:

Flexible schedule

Work Location:

On the road