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E-Solutions Inc.

Service Desk Analyst - Location -Morrisville, NC - Onsite

Pay: Not specified
Posted: 05/28/2026
Location: Morrisville, NC (Onsite)
Last Updated: 4 days ago
Hours: Full-Time
Expires: 10/10/2026

Career Insights for Help Desk Technician / Analyst

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Based on North Carolina data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$53,490 / year median in North Carolina

-1% projected decline

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Job Description

Service Desk Analyst
  • Location
  • Morrisville, NC
  • Onsite (Morrisville, NC, 27560) | 05/13/26 Job Description Role
  • Service Desk Analyst
  • Proficiency in French language
Location:
Morrisville, NC
  • Onsite Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
Should gather and analyzes information about the user's issue and determines the best way to resolve their problem. Managing, prioritizing, and documenting incoming questions and service desk tickets Resolving technical issues quickly and efficiently Installing and configuring software and meeting end-user needs Escalating any serious problems to relevant departments and teams Performing system updates, tests, and maintenance to avoid service interruptions. Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems Producing user manuals and guidance for end-users Prior experience working on Service Now Ticketing tool.
Skills Required:
Proficiency in diagnosing and resolving hardware and software issues efficiently. Proficiency in French language to support a French Service Desk and communicate effectively with French-speaking users. Familiarity with various operating systems such as Windows & macOS, Ability to install, configure, and support a wide range of software applications. Experience with ITSM software and ticketing systems. Service Desk Analyst
  • Location
  • Morrisville, NC
  • Onsite1service, desk United States