Job description FusionCX is seeking a dedicated onsite IT Specialist at our Spindale NC office.

Role:

As a member of the Team, the IT Specialist is responsible for assisting with network administration, troubleshooting, network security and providing customer service support with the organization's technological infrastructure.

Responsibilities:

Updating existing software to ensure compatibility with new computer systems. Identifying and addressing system performance issues by troubleshooting problems and adjusting existing hardware configurations or software settings Monitoring the performance of computer networks, including the speed and availability of network connections, to ensure that they are functioning properly. Coordinating with other team members to ensure efficient operation of technology within the company. Provide local IT operations support to end users for their queries and problems. Provide IT Operational support to manage technology components like desktop/ Laptops/ CCTV and access control systems, UPS and power requirements to local support. Good understanding and hands on Windows 10/11, WSUS patch management, Antivirus technologies to manage effectively and reporting the efficiency. Work on local Asset and software Inventory management. Tracking and resolving day to day IT incidents following ticketing system. Managing IT compliance needs and supporting audits by coordinating with central security team.

Desired Skills and Qualifications:

Certification Information Technology, Computer Science or related field Minimum 6-month experience working on computer system repair, worked on networking and connectivity issues in small organization. Ability to work full time 2pm-11pm. Weekends maybe required. Ability to work collaboratively in a team environment Strong analytical and problem- solving skills

Job Type:

Full-time Pay:

$16.00 - $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person