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Computer Technician
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on North Carolina data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$53,490 / year median in North Carolina
-1% projected decline
Job Description
- 3:00 PM2nd ShiftMonday-Friday3:30 PM
- 12:00 AM3rd ShiftSunday-Thursday11:30 PM
- 7:00 AM Key ResponsibilitiesDiagnose hardware and software issues on personal computers with accuracy and attention to detailPerform hands-on PC repairs and functional testing to ensure quality standards are metVerify repairs and ensure first-time fix before releasing units back to productionDocument findings, repairs performed, and outcomes according to established proceduresWork efficiently in a fast-paced production environment while maintaining quality and safety standardsSupport operations outside of the repair station as needed to meet business demandsFollow detailed work instructions and repair proceduresPerform additional duties as assigned by Supervisors, Leads, or Management Required Skills & QualificationsPrevious PC repair or hardware troubleshooting experience requiredAbility to work in a fast-paced manufacturing or production environmentStrong attention to detail and problem-solving skillsWillingness to work a flexible schedule and adapt to shifting prioritiesComfortable supporting multiple areas beyond the repair stationBasic computer skills and ability to accurately document work.