Technical Service Team Lead

Technical Service Team Lead Protocase Inc - 3.0 Wilmington, NC Job Details Full-time $60,410 - $75,100 a year 13 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Gym membership Qualifications Customer communication Teamwork Team supervision Team development Mentoring Team motivation (leadership skill) Full Job Description Submit your application online here:https://protocase.bamboohr.com/careers/397?source=aWQ9MTc%3

D Location:

Wilmington, North Carolina Type:

Full-Time, Permanent (40 hours/week)

Work Style:

I n-

Office Start Date:

ASAP Lead a Technical Team Supporting Customers Around the World 45Drives is looking for a Technical Support Team Lead who can coach people, solve technical problems, and help build a strong customer-focused team. This role is ideal for someone who enjoys helping others grow while still staying connected to technology and troubleshooting. You'll lead a technical support team that works with enterprise storage systems, Linux environments, and customers solving large-scale data challenges. You don't need to know everything on day one — but you should enjoy learning, mentoring, communicating clearly, and helping teams perform at a high level. Why People Join 45Drives At 45Drives, your ideas matter. We move quickly, work collaboratively, and give people the opportunity to make a real impact without layers of bureaucracy. You'll work directly with smart, motivated people solving interesting technical problems for organizations around the world — all while being part of a company that genuinely values culture, growth, and transparency. We're proud to offer: Comprehensive Medical & Dental Benefits 401(k) Retirement Plan Leadership & Professional Development Training Cost-Shared Gym Membership Community Discounts Vacation Growth Based on Tenure Social Events & Team Activities Opportunities for International Travel A collaborative culture where your voice is heard And you get to live in Wilmington, NC — with beaches, boating, great restaurants, and a growing tech community nearby. What You'll Do As the Technical Support Team Lead, you'll support and guide a team responsible for helping customers troubleshoot and optimize storage solutions.

Your day-to-day work may include:

Coaching and mentoring technical support team members Helping resolve escalated customer issues Supporting team performance and development Improving support workflows and communication Working with other departments to solve problems Translating technical concepts into clear explanations Helping create a positive, collaborative team environment Staying current with storage, Linux, and infrastructure technologies This is a leadership role, but it's also hands-on. You'll work closely with both people and technology. What We're Looking For We'd love to hear from you if you have experience in areas like: Technical support or systems administration Team leadership, coaching, or mentoring Customer communication and problem solving Linux or infrastructure environments Escalation handling and troubleshooting Cross-functional collaboration You do not need to check every box to apply. Strong communication, adaptability, leadership potential, and a willingness to learn are just as important to us as technical experience. About 45Drives 45Drives builds large-scale open-source data storage solutions used by organizations around the world. Our systems help customers manage massive amounts of data at a fraction of traditional enterprise storage costs. We work with research institutions, media organizations, AI companies, and some of the most innovative tech teams globally.

Learn more at:

www.45drives.com Ready to Apply? If you're excited about leadership, technology, problem-solving, and helping build a strong team culture, we'd love to hear from you.

Submit your application online here:

https://protocase.bamboohr.com/careers/397?source=aWQ9MTc%3

D Pay:

$60,410.00 - $75,100.00 per year

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person